Corporate Operations Lead
lalamove
Lead, Market Operations (Service Quality)
lalamove· Driver Service Management
About this role
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer a lightning-fast, seamless way to book delivery and moving services—anytime, anywhere. As a leading global on-demand delivery platform, we facilitate millions of orders daily by empowering a vast network of delivery partners. With a global workforce of 1,500+ and scaling at an extraordinary pace, we are seeking a Lead, Market Operations (Service Quality) to elevate driver service quality, optimize operational workflows, and champion our driver partner community across the globe.
The Role
Reporting directly to the Director, Driver Service Management, you will oversee the operational excellence and driver service strategies across multiple key markets. You will act as the vital bridge between local market teams and functional departments in Hong Kong, ensuring that Driver Service Management frameworks and strategies align with Lalamove’s growth objectives. This is a high-impact role requiring a balance of operational grit, data-driven decision-making, and cross-border leadership to build a best-in-class driver experience.
What you'll do:
-
Review assigned individual market performance in terms of Driver Management
-
Work with cross functional teams like Driver Operations and Platform Growth to ensure sufficient quality supply
-
Equip local market teams with standardized compliance playbooks and infraction governance protocols, ensuring consistent regional execution while supporting local operational nuances and protecting brand reputation.
-
Support the strategy team in defining Service Quality framework by providing feedback from the markets
What you'll do:
-
5 years+ of experience in Operations or Platform Governance within a high-growth marketplace (e.g. Logistics, Food Delivery, or Ride-hailing)
-
Strong stakeholder management and project management experience to drive and influence the success of cross-functional projects
-
High proficiency in English and strong communication skills to translate complex problems into actionable plans across different regions
-
Analytical and data-driven, must be comfortable using data and curious about facts, able to empathize with stakeholders from diverse backgrounds, and willing to dig deep and understand underlying root causes
-
Ability to champion new processes from plan to close
-
Positive, passionate, proactive, highly self-initiative, and attentive to details
-
Candidate with less experience will be considered for Senior Associate position.
-
Immediate availability is preferred
Frequently Asked Questions
Is the salary disclosed for the Lead, Market Operations (Service Quality) position at lalamove?
The salary for this Lead, Market Operations (Service Quality) role at lalamove is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Lead, Market Operations (Service Quality) position at lalamove located?
This Lead, Market Operations (Service Quality) role at lalamove is based in Hong Kong SAR. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Lead, Market Operations (Service Quality) role at lalamove full-time or part-time?
This is listed as a Full time position. It is posted as a Lead, Market Operations (Service Quality) role in the Driver Service Management department at lalamove.
Which team or department does the Lead, Market Operations (Service Quality) at lalamove belong to?
This Lead, Market Operations (Service Quality) position is part of the Driver Service Management department at lalamove. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Lead, Market Operations (Service Quality) position at lalamove?
Click the "Apply Now" button on this page. You will be redirected to lalamove's official application portal hosted on lever where you can submit your application directly.
When was the Lead, Market Operations (Service Quality) job at lalamove posted?
This Lead, Market Operations (Service Quality) position at lalamove was posted on Sep 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Lead, Market Operations (Service Quality)
lalamove
You'll be redirected to lalamove's official application page on Lever.