Senior PMO Analyst (Tech Vendor Operations)

What you will do:

Vendor Coordination & Operations
Serve as the primary point of contact for external vendors, managing day-to-day communication and operational follow-through.
Collaborate closely with internal management, finance, and vendor stakeholders to maintain complete status transparency, drive accountability, and resolve operational blockers.
Coordinate and organize company and vendor resources to ensure joint delivery teams operate efficiently and hit target milestones.
Invoice & Billing Management
Own and manage the end-to-end workflow for invoices, billing requests, and purchase orders tied to tech infrastructure and vendor services.
Review, cross-reference, and verify technical invoices (e.g. API usage like location service vendors, cloud infrastructure, software subscriptions) against team usage metrics and contract terms.
Track billing schedules and route approvals across project owners, budget holders, and finance stakeholders to eliminate payment issues.
Project Governance & Delivery
Lead end-to-end delivery of multi-stream projects on our platform, overseeing project planning, risk management, progress tracking, and quality assurance.
Organize and facilitate key project meetings across all project phases, ensuring clear agendas, structured outcomes, and concise documentation.
Prepare comprehensive progress reports for senior leadership, proactively managing stakeholder expectations and mitigating tactical risks.
Maintain a flexible, hands-on approach to task boundaries to support shifting business priorities.

What you will need:

Experience & Technical Proficiency
5+ years of vendor management billing processing experience, ideally within technology, e-commerce, or supply chain industries.
Understanding our application platforms and logistics ecosystems (e.g., order dispatching, driver networks, API integrations, etc.).
Proven experience managing vendor relationships, service level agreements (SLAs), and technical vendor contracts.
Solid experience handling project budgeting, technical invoice verification, and finance department workflows.
Hands-on experience with project management methodologies (Agile, Scrum, Waterfall, Hybrid) and tools (e.g., Jira, Google Sheets/Excel).
Soft Skills & Languages
Fluency in written and spoken English and Mandarin to communicate effectively with regional teams, leadership, and external vendor partners.
Exceptional communication, negotiation, and cross-functional stakeholder management skills.
Strong analytical mind with critical thinking skills—capable of spotting billing discrepancies, operational bottlenecks, and workflow gaps.
Self-motivated, decisive, and adaptable with a high degree of execution capability in fast-paced environments.
Preferred Qualifications
Bachelor’s degree in Logistics/Supply Chain, Accounting, or a related field.
Project management certifications: PMP, PSM / SPS