LEAD - DELIVERY QUALITY

Omega Healthcare
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📍 Tiruchirappalli, Tamil Nadu, India
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About this role

 Job Title:  Team Leader 


Department: Delivery Quality


Job Description:

  1. Participate in client calls and understand the quality requirements both from process perspective and for targets
  2. Identify a method to achieve the quality targets and implement the same in consultation with operations manager / Team Manager
  3. Identify errors with high Inspection efficiency
  4. Provide face to face feedback and also send emails with the type of errors etc. on daily basis as per protocol
  5. Ensure correction of the error by the respective Operations associate
  6. Coach employees to minimize errors and improve performance
  7. Provide inputs to the training team on common mistakes made to enhance training curriculum
  8. Test files/batches for new clients/processes to be processed as part of familiarization
  9. Generation of QA reports on a daily basis
  10. Attainment of Internal & External SLA as per Process Defined.
  11. Meet and exceed inspection efficiency score, calibration score, knowledge and skills score, inspection productivity rate and any other appropriate metrics
  12. Record identified errors. This is an organizational record & can be used by the organization as it deems fit


Job Specification:

  1. Must be a graduate (Bachelors or Masters)
  2. Minimum of 6 Years of Professional and Relevant Experience in Medical Coding (Home Health speciality)
  3. Must have experience in Client and Stakeholder Management, Team Management.
  4. Good understanding of quality matrices
  5. Should have good understanding of quality tools


Shift Details: General Shift / Day Shift


Work Mode: WFO

Frequently Asked Questions

Is the salary disclosed for the LEAD - DELIVERY QUALITY position at Omega Healthcare?
The salary for this LEAD - DELIVERY QUALITY role at Omega Healthcare is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the LEAD - DELIVERY QUALITY position at Omega Healthcare located?
This LEAD - DELIVERY QUALITY role at Omega Healthcare is based in Tiruchirappalli, Tamil Nadu, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the LEAD - DELIVERY QUALITY position at Omega Healthcare?
Click the "Apply Now" button on this page. You will be redirected to Omega Healthcare's official application portal hosted on peoplestrong where you can submit your application directly.
When was the LEAD - DELIVERY QUALITY job at Omega Healthcare posted?
This LEAD - DELIVERY QUALITY position at Omega Healthcare was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
LEAD - DELIVERY QUALITY
Omega Healthcare
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You'll be redirected to Omega Healthcare's official application page on peoplestrong.