Senior Manager
TerraPay
L1 Engineer
TerraPay· Operations
About this role
Role overview:
As an L1 support engineer you will play a key role in Level 1 support and ensuring smooth project
operations through proactive monitoring, initial troubleshooting, and vendor coordination. This role
demands strict SLA adherence, 24/7 availability, and a focus on resolving or escalating issues
efficiently to maintain high service standards. This position is critical to maintaining high service
standards and operational efficiency.
How you will create impact:
Responsibilities:
- Monitoring the implementation & operation of defined controls and recommendations.
- Support all Project & Operations as Level 1 support
- Understand project's working guidelines, technology, framework etc.
- Initial troubleshooting skills for OS/applications/Interfaces /DBs
- Vendor coordination skills, Monitoring & Reporting.
- Carry out routine activities & checklists.
- Taking ownership of customer issues until resolved, escalated or resolved.
- Monitor service through tools. Available 24X7 for support.
- Strict SLA compliance at all stages.
Essential qualifications:
- Fresher
- Should have BE/ B. Tech/BCA/MCA/ ME/M.Tech /B.Sc. (Computers)/M.Sc. (Computers)degree from a reputed University.
- Basic knowledge or working on windows and unix platforms.
- Should have good understanding of the commands in Linux
- Knowledge on scripting languages (e.g. bash shell scripting, Perl, etc).
- Excellent working familiarity with NMS tools , Ticketing tools and MS Excel
- Protocol and Packet analyzers (TCPDUMP, Ethereal)
- Knowledge on monitoring system resources like CPU, memory, disk, logs, processes etc
- Knowledge on log search using grep commands, extraction of data etc.
Why TerraPay:
TerraPay is a global money movement player on a
mission to build a borderless financial world. We
believe payments should be instant, reliable,
transparent, seamless, and fully compliant.
Registered and regulated across 31 global markets, we
are a leading payments partner for banks, mobile
wallets, money transfer operators, merchants, and
financial institutions.
We are proud to be a twice-certified Great Place to Work and were featured in the 2023 CB Insights
Fintech 100 and the 2024 Financial Times 1000 lists.
Frequently Asked Questions
Is the salary disclosed for the L1 Engineer position at TerraPay?
The salary for this L1 Engineer role at TerraPay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the L1 Engineer position at TerraPay located?
This L1 Engineer role at TerraPay is based in Bengaluru, Karnataka, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the L1 Engineer at TerraPay belong to?
This L1 Engineer position is part of the Operations department at TerraPay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the L1 Engineer position at TerraPay?
Click the "Apply Now" button on this page. You will be redirected to TerraPay's official application portal hosted on workable where you can submit your application directly.
When was the L1 Engineer job at TerraPay posted?
This L1 Engineer position at TerraPay was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
L1 Engineer
TerraPay
You'll be redirected to TerraPay's official application page on workable.