Senior Manager
TerraPay· Operations
About this role
Title: Senior Manager - Business Operations
Location: Dubai, UAE
Business Function: Business Operations
Role Purpose
TerraPay is seeking a seasoned operations leader to manage and oversee business operations across the MENA region. This role is critical to ensuring business continuity, operational governance, partner management, transaction monitoring, incident resolution, and team oversight. The Regional Operations Manager will act as the primary escalation point for MENA stakeholders and partners, driving operational excellence and safeguarding TerraPay’s reputation in one of its most complex and strategic regions.
Key Responsibilities
- Operational Oversight: Lead end-to-end operations across MENA, ensuring SLA adherence, KPI performance, and compliance with TerraPay’s SOPs.
- Transaction Monitoring: Analyze transaction flows, identify anomalies, and ensure timely resolution of operational risks.
- Incident Management: Act as the escalation point for critical incidents, ensuring swift resolution and minimal business disruption.
- Partner & Corridor Performance: Drive operational performance across payout corridors, strengthening partner engagement and delivery.
- Cross-Functional Collaboration: Coordinate with Technology, Compliance, Treasury, Product, and Finance teams to ensure seamless operations.
- Team Leadership: Manage and govern regional operations teams, ensuring accountability, capacity planning, and performance management.
- Reporting & Governance: Provide operational reporting, insights, and visibility to senior management.
- Business Continuity: Ensure operational resilience and timely risk mitigation across the region.
Strategic Leadership
- Support senior management with data-driven insights for strategic decision-making.
- Lead operational efforts across domestic and international banking partners, especially in the Levant and North Africa.
- Drive initiatives to improve customer service, partnership strategy, and business performance.
- Champion process improvement and automation to enhance efficiency and scalability.
Essential Qualifications
- 10+ years of experience in payments, fintech, or cross-border remittance operations.
- Proven track record in transaction processing, partner management, incident management, and operational governance.
- Strong team leadership experience in dynamic, shift-based environments.
- Excellent communication skills in English; Arabic or French proficiency is an advantage.
- Strong analytical skills with ability to interpret MIS reports and provide actionable insights.
Frequently Asked Questions
Is the salary disclosed for the Senior Manager position at TerraPay?
The salary for this Senior Manager role at TerraPay is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Senior Manager position at TerraPay located?
This Senior Manager role at TerraPay is based in Dubai, Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Senior Manager role at TerraPay full-time or part-time?
This is listed as a Full time position. It is posted as a Senior Manager role in the Operations department at TerraPay.
Which team or department does the Senior Manager at TerraPay belong to?
This Senior Manager position is part of the Operations department at TerraPay. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Senior Manager position at TerraPay?
Click the "Apply Now" button on this page. You will be redirected to TerraPay's official application portal hosted on workable where you can submit your application directly.
When was the Senior Manager job at TerraPay posted?
This Senior Manager position at TerraPay was posted on Oct 7, 2026. Apply as soon as possible — early applications are often reviewed first.
Senior Manager
TerraPay
You'll be redirected to TerraPay's official application page on workable.