Key Attendee Success Associate - Mandarin
About this role
About the team:
You’ll be joining the Key Attendee Success team, who are responsible for ensuring our investors, media attendees and speakers have the best experience at our events. You’ll be working closely with the speakers, media and investors acquisition teams, which are responsible for acquiring key attendees for our events.
You will be the point of contact for our speakers, and will ensure a seamless experience during and after our global events in Lisbon, Doha, Rio and Vancouver, and any other events going forward. Past speakers include Brad Smith, Gwyneth Paltrow, Eric Yuan and Ursula von der Leyen – and that’s just a few.
What you'll achieve at Web Summit
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You’ll act as an internal point of contact for speakers at our events.
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You’ll improve processes and workflows that result in an excellent event experience for our attendees.
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You will manage all logistics and scheduling for speakers attending our events.
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You’ll manage and fulfil any speaker-related activities at our events.
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You’ll liaise with other teams and ensure clear communication channels exist.
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You’ll foster relationships with some of the most highly regarded organisations.
Who you are
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You deal with confidential matters in a professional manner, while respecting and upholding professional integrity at all times.
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You're a quick learner and can grasp the intricacies of complex relationships easily.
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You’re a natural people-person and have keen attention to detail.
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You’re exceptionally organised, with strong administrative skills.
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You can keep your cool in any situation, while remaining confident, positive and professional.
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You’re a natural collaborator who excels as part of a team working towards stellar customer experiences.
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You can solve problems, and have the ability to think on your feet.
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You can lead on projects autonomously.
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You have a genuine interest and enthusiasm for all things tech.
Skills and abilities we like to see
- Fluent in Mandarin and English
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Ideally 1+ years of experience in a relationship/account management or customer service role.
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Experience in the events industry in any capacity.
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Excellent customer service skills and an eye for detail.
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Exceptional planning, scheduling and communication skills.
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Strong administrative skills and an ability to meet deadlines.
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Self-motivated multitasker with the ability to work on your own initiative to accomplish tasks.
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Ability to adapt to changing needs and take up new tasks proactively.
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Knowledge of the tech industry in any capacity is preferential.
- Subsidised healthcare, dental, employee assistance programme (EAP) and more.
- Employer pension contribution up to 6% for Irish-based employees
- A dedicated in-house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
- Company MacBook, generous annual leave and flexible working arrangements.
- Our very own Tramway Team, which drives community and morale-boosting events for employees to participate in.
- Annual company get-togethers, charity days, and monthly wellbeing talks.
- Wellness subsidy issued to all employees of €1000 per year
Frequently Asked Questions
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