Key Accounts Specialist

We are seeking a Key Accounts Specialist who will be responsible for providing senior-level technical, operational, and project coordination support for key electrical accounts, bulk supply customers, and strategic utility projects. The role acts as a primary technical focal point for key customers, ensuring quality service delivery, smooth project execution, customer satisfaction, and compliance with company standards, ISO requirements, and health and safety regulations. Key Responsibilities Act as the primary technical focal point for key electrical accounts and bulk supply customers. Support the design, review, and implementation of electrical solutions for bulk electrical customers. Coordinate with clients, internal departments, contractors, consultants, and stakeholders to ensure smooth execution of bulk electrical projects. Monitor the performance, quality, efficiency, and reliability of bulk electrical operations and services. Review customer requirements, technical submissions, project documents, service requests, and project deliverables. Provide after-sales technical support, follow-up, and resolution of technical or service-related issues. Support the planning, coordination, and delivery of complex utility projects related to key accounts. Ensure service delivery is aligned with approved standards, customer expectations, and project timelines. Prepare performance summaries, customer feedback reports, technical updates, and recommendations for management review. Identify areas for improvement and support continuous improvement initiatives related to key account service delivery. Mentor engineers and team members involved in key account management, technical coordination, and service support. Support business continuity, risk management, and customer satisfaction objectives. Ensure compliance with company standards, ISO requirements, approved procedures, and Health & Safety regulations. Maintain proper documentation and records related to customer accounts, project activities, reports, and service issues. Perform any other duties assigned by senior management. Requirements Qualification Requirements Bachelor’s degree in Electrical Engineering or a related engineering discipline. PMP, PRINCE2, or equivalent project management certification is required/preferred. Minimum 13+ years of relevant experience in electrical engineering, metering operations, key account management, utility operations, or utility project management. Strong experience in managing bulk customers and complex utility projects. Good understanding of electrical systems, utility operations, bulk supply arrangements, metering operations, and service delivery frameworks. Skills and Competencies Strong technical knowledge in electrical engineering and utility operations. Excellent client-facing, stakeholder management, and customer relationship management skills. Strong project coordination and service delivery management abilities. Excellent communication, coordination, and leadership skills. Strong problem-solving, decision-making, and analytical skills. Ability to manage complex customer requirements and technical issues. Ability to mentor and guide engineers and team members. Good reporting, documentation, and presentation skills. Strong focus on quality, compliance, safety, and customer satisfaction. Written and spoken English is essential; Arabic is preferred. Preferred Experience Experience working with utility companies, bulk electrical customers, metering operations, or electrical distribution projects. Experience handling strategic accounts, customer escalations, project deliverables, and technical coordination. Experience working in environments with ISO, safety, risk management, and business continuity requirements.