Key Accounts Specialist
madre-me
Key Accounts Specialist
Klaiya· E-Commerce
About this role
Job Summary:
We are searching for a friendly and client-focused client relationship manager to develop good relationships with customers by collecting and evaluating feedback to improve our services. The management of complaints and making sure they are sent to the right department for change implementation fall within the purview of client relationship managers.
Job Description:
- Will directly report to Operations Manager
- Developing and sustaining solid relationships with key clients that bring in the most income for the company.
- Addressing and resolving key clients’ complaints.
- Acting as the main point of contact between key clients and internal teams.
- Supervising the account teams assigned to each key client.
- Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met.
- Compiling reports on account progress, goals, and forecasts for account teams and stakeholders.
- Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions.
- Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.
Qualifications:
- Bachelor's degree
- Willing to be trained as Key Account Manager
- With or without experience in KAM (ecommerce)
- The ability to build rapport with key clients.
- The ability to handle multiple client accounts.
- Strong negotiation and leadership skills.
- Exceptional customer service skills.
- Excellent communication skills.
- 1-2 years experience in Ecommerce platforms such as (Shopee, Lazada and Tiktok)
- Highly skilled in problem / solution analysis
Benefits:
- Government mandated benefits
- HMO
- Free device program
- Annual increase
- Company events
- Opportunities for promotion
- Employee stock ownership plan (Stock option)
Company Intro:
Klaiya is a advertising agency specialize in brand & performance marketing, , E-Commerce Services & Influencer Marketing . We are the center of excellence that helps businesses establish and develop their online presence & brand awareness. With a pool of Marketing Gurus, E-Commerce Experts and Out-of-the-box creatives, we are certainly one of the leading digital marketing solution providers in the Philippines.
Brand We've worked with:
Neslte | Unilever | URC | Monde Nission |Del Monte
Mega Prime Food | Xiao Mi | Infinix | Unilab | Lock&Lock
Frequently Asked Questions
Is the salary disclosed for the Key Accounts Specialist position at Klaiya?
The salary for this Key Accounts Specialist role at Klaiya is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Key Accounts Specialist position at Klaiya located?
This Key Accounts Specialist role at Klaiya is based in Manila, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Key Accounts Specialist role at Klaiya full-time or part-time?
This is listed as a FULL TIME position. It is posted as a Key Accounts Specialist role in the E-Commerce department at Klaiya.
Which team or department does the Key Accounts Specialist at Klaiya belong to?
This Key Accounts Specialist position is part of the E-Commerce department at Klaiya. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Key Accounts Specialist position at Klaiya?
Click the "Apply Now" button on this page. You will be redirected to Klaiya's official application portal hosted on freshteam where you can submit your application directly.
When was the Key Accounts Specialist job at Klaiya posted?
This Key Accounts Specialist position at Klaiya was posted on Aug 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Key Accounts Specialist
Klaiya
You'll be redirected to Klaiya's official application page on freshteam.