IT Support Technician
peraton
IT Support Technician
touro· Information Technology
About this role
Overview
IITS support technicians provide both on-premises and remote support for instructional technologies, as well as computer labs, libraries, classrooms, and offices.
Responsibilities
- Provides technical support to students, faculty, and staff for computer hardware, software, networking, classroom technology, and AV systems
- Supports the operation, maintenance, setup, and troubleshooting of AV equipment in classrooms, meeting rooms, event spaces, and other shared technology areas
- Prepares, supports, records, edits, and posts events as needed, ensuring that audio, video, presentation, and conferencing systems are properly configured and functioning
- Assist students, faculty, staff, and presenters with the use of classroom, hybrid learning, meeting, and event technology
- Utilizes ServiceNow to log, monitor, update, and track customer requests, incidents, and assigned work
- Maintains inventory records for computer lab hardware, classroom technology, AV equipment, software, and related supplies
- Participates in local and university-wide IITS projects in coordination with Network, Network Security, Server, AV, and other technology teams
- Assists with user training for computer labs, classroom technology, productivity software, AV systems, and supported platforms
- Supports high-stakes examination periods, including exam recording, assisting with ExamSoft and LockDown Browser, and providing technical support at the start and conclusion of exams
- Maintains a professional technology environment and follows university computing policies, procedures, and support standards
- Prepares and submits monthly status reports as required
- Performs IITS projects and other duties as assigned by the supervisor
Qualifications
Education/Experience
- Associate's or Bachelor's degree in Information Technology, Computer Science, or a related field; or equivalent related education and experience
Knowledge/Skills/Abilities
- Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and computer applications used in most levels of instruction.
Certifications/Licensures
- Certification in audio-visual technology or related field.
Travel
- Travel to Other Touro NY campuses as needed.
Working Conditions
- Extensive use of computers
- Extensive time sitting and standing
- Able to lift to 10 lbs.
Maximum Salary
USD $42,749.00/Yr.Minimum Salary
USD $34,198.00/Yr.Frequently Asked Questions
Is the salary disclosed for the IT Support Technician position at touro?
The salary for this IT Support Technician role at touro is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the IT Support Technician job at touro remote?
Yes, this IT Support Technician position at touro is remote, with team members based in New York, NY, US. You can work from home or anywhere in the supported regions.
Is the IT Support Technician role at touro full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Support Technician role in the Information Technology department at touro.
Which team or department does the IT Support Technician at touro belong to?
This IT Support Technician position is part of the Information Technology department at touro. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Technician position at touro?
Click the "Apply Now" button on this page. You will be redirected to touro's official application portal hosted on icims where you can submit your application directly.
When was the IT Support Technician job at touro posted?
This IT Support Technician position at touro was posted on Aug 4, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Technician
touro
You'll be redirected to touro's official application page on icims.