IT Support Engineer

Job description

We are seeking a highly skilled Windows IT Technician with expertise to manage and support a distributed fleet of Windows-based systems. The ideal candidate will have experience handling remote deployments, troubleshooting, automation, and maintenance across multiple endpoints. This role requires precision, accountability, and the ability to work independently while collaborating with a distributed team.

Key Responsibilities

• Monitor, manage, and maintain a fleet of Windows-based endpoints.

• Conduct remote software installations, configurations, and updates.

• Ensure timely patch deployment and system updates across all devices.

• Troubleshoot and resolve software/hardware issues, escalating when necessary.

• Develop and deploy PowerShell or Batch scripts for automation of routine tasks.

• Create and maintain detailed documentation on system configurations, procedures, and troubleshooting workflows.

• Manage and update antivirus, firewall, and endpoint security settings.

• Respond to system alerts and incidents within SLAs and proactively prevent recurring issues.

• Provide Tier 1 and Tier 2 remote support to users and field personnel.

 Good understanding of day-to-day functionality in Microsoft services in O-365. [Eg.: Teams, Yammer, One Drive, Exchange, and Active Directory.]

Requirements

• Minimum 3 years of experience in IT Support, System and Network Administration, or Endpoint Management

• Proficiency : scripting, deployment, patching, alerting, and policy configuration.

• In-depth knowledge of Windows 10 and Windows 11 administration.

• Experience Firewall configuration and hardening of network devices security point of views.

• Strong scripting skills in PowerShell and/or Batch.

• Familiarity with remote access platforms and endpoint security solutions.

• Strong problem-solving, organizational, and communication skills.

• Ability to work independently and handle high-pressure situations with professionalism.

Additional Skills

• Fluent in spoken and written English.

• Excellent telephone etiquette and customer service skills.

• Capable of working on all shifts.

• Available to provide support as and when required, including on short notice.

• Willingness to work flexible hours, including weekends, holidays, or off-peak hours if necessary.

 Preferred Certifications: CCNA, CompTIA Network+, or equivalent.