IT Support Engineer
pramana· IT
About this role
About Evident Digital Pathology
Evident Scientific, formerly part of Olympus Corporation, is a global leader in life-science microscopy and optical instrumentation. Following the recent acquisition of Pramana, a pioneer in Autonomous Digital Imaging, Evident has combined its world-class optical heritage with Pramana’s software, robotics, and AI innovation to define the future of Digital Pathology.
Our young, high-performing engineering team has already taken the industry to its next node in autonomy—building the world’s most advanced whole-slide imaging platform, deployed at the Mayo Clinic to create the world’s largest digital pathology archive. Today, this technology is trusted by more than 30 top-tier medical institutions across the U.S. and Europe, powering Clinical workflows directly aiding in patient care.
As part of Evident, this team is now advancing to the next level of autonomy—moving from autonomous imaging to intelligent imaging, where scanners, data systems, and user interfaces are self-aware, adaptive, and capable of real-time AI inference at the edge.
Roles & Responsibilities
- Provide L1/L2 support for end-user issues across Mac, Windows, and Linux environments
- Install, configure, and troubleshoot laptops, desktops, and peripherals
- Handle user onboarding/offboarding, including system setup and access provisioning
- Troubleshoot basic network issues (LAN/WiFi, VPN connectivity, DNS, DHCP)
- Provide application support for business and SaaS applications
- Manage and resolve tickets via ServiceNow (or similar ITSM tools) within defined SLAs
- Assist in endpoint security enforcement (CrowdStrike, JumpCloud or similar tools)
- Support identity and access management tasks (Okta / JumpCloud – user access, MFA issues)
- Perform routine system checks, updates, and patching for endpoints
- Maintain IT assets and inventory, including tracking and documentation
- Coordinate with vendors for hardware support and repairs
- Document issues, solutions, and standard operating procedures (SOPs)
- Escalate complex issues to next level / Infra teams as required
Skills:
- 3–4 years of hands-on experience in IT support / desktop support
- Strong knowledge of Mac, Windows, and basic Linux troubleshooting
- Good understanding of network fundamentals (IP addressing, DNS, DHCP, VPN)
- Experience with ITSM tools - ServiceNow
- Familiarity with endpoint security and device management tools
- Strong troubleshooting and problem-solving skills
- Good communication and user-handling skills
Frequently Asked Questions
Is the salary disclosed for the IT Support Engineer position at pramana?
The salary for this IT Support Engineer role at pramana is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Support Engineer position at pramana located?
This IT Support Engineer role at pramana is based in Murgeshpalya,Bengaluru, KA, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the IT Support Engineer role at pramana full-time or part-time?
This is listed as a FULL TIME position. It is posted as a IT Support Engineer role in the IT department at pramana.
Which team or department does the IT Support Engineer at pramana belong to?
This IT Support Engineer position is part of the IT department at pramana. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Support Engineer position at pramana?
Click the "Apply Now" button on this page. You will be redirected to pramana's official application portal hosted on keka where you can submit your application directly.
When was the IT Support Engineer job at pramana posted?
This IT Support Engineer position at pramana was posted on Aug 7, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Support Engineer
pramana
You'll be redirected to pramana's official application page on keka.