IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati

Tasq Staffing Solutions, Inc.· Philippines - Corporate
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📍 Makati City, Metro Manila, Philippines

About this role

High Level Summary:

We are seeking experienced and highly skilled IT Solution Architect to join our Monitoring and Event Management Design Team. The successful candidate will be responsible for designing and implementing enterprise monitoring and observability solutions that ensure the performance, health, resiliency, and availability of IT assets. This role involves collaboration with multiple design leads and stakeholders to deliver innovative and scalable monitoring solutions using a wide range of technologies.

Key Responsibilities:

  • Lead the design and implementation of enterprise monitoring, observability, and event management solutions.
  • Collaborate with MEMD design leads across various domains including Event Management, Function Apps, Azure Monitor, App Dynamics, Grafana, ThousandEyes, and more.
  • Develop and sustain observability and monitoring standards aligned with enterprise architecture.
  • Design monitoring services for applications across SAAS, IAAS, and PAAS platforms.
  • Engage with business units to gather requirements and deliver cost-effective monitoring solutions.
  • Perform day-to-day design activities and plan for software and automation upgrades.
  • Drive innovation through proof-of-concept initiatives and automation strategies.

Technologies and Tools:

  • SRE Practices: Observability and Monitoring
  • ServiceNow ITOM Event ManagementInternal\
  • JavaScript, Python, PowerShell
  • Azure Fundamentals, Azure Monitor, Azure DataLake, Azure Fabric
  • API Integration, Ansible
  • .NET and C# Programming
  • DevOps and Automation Tools
  • Grafana, Prometheus, App Dynamics, ThousandEyes, Riverbed, Nobl9

Required Qualifications:

  • Bachelor’s degree in IT /Computer science/Engineering, or related field.
  • 5+ years of experience in IT monitoring or related technical roles.
  • Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM, Ansible, PowerShell, Automation
  • Proven ability to analyze and resolve complex application and infrastructure issues.
  • Excellent communication and teamwork skills.

Preferred Qualifications:

  • Extensive experience in alert integration into ServiceNow ITOM
  • 3+ years of experience with IT architecture role and deep understanding of monitoring and application performance management
  • Experience with Azure services.
  • Experience in DevOps and programming languages: Python, PowerShell, C#, JavaScript, SQL.
  • Knowledge of proactive monitoring using Azure services, telemetry, and synthetic transactions.
  • Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.
  • Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes
  • Have AIOps vision and awareness

Critical Selection Criteria:

  1. Communication and Teamwork: Ability to collaborate with technical and business staff and communicate complex IT concepts effectively.
  2. Technical Knowledge: Strong expertise in multiple IT domains, understand requirements from the Product Owners and other architects to be able to design enterprise monitoring and observability solutions.
  3. Analytical Thinking: and capability to analyze problems, develop creative solutions, and assess risks/benefits.

Non-Negotiable requirement:

  • Extensive experience in alert integration into ServiceNow ITOM, implementation of SNOW ITOM AIOps and related experience

Additional Details:

  • Work set-up: Hybrid 3x / RTO 2x per week | Eton, Centris
  • Work shift: Nightshift

Frequently Asked Questions

Is the salary disclosed for the IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati position at Tasq Staffing Solutions, Inc.?
The salary for this IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati role at Tasq Staffing Solutions, Inc. is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati position at Tasq Staffing Solutions, Inc. located?
This IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati role at Tasq Staffing Solutions, Inc. is based in Makati City, Metro Manila, Philippines. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati at Tasq Staffing Solutions, Inc. belong to?
This IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati position is part of the Philippines - Corporate department at Tasq Staffing Solutions, Inc.. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati position at Tasq Staffing Solutions, Inc.?
Click the "Apply Now" button on this page. You will be redirected to Tasq Staffing Solutions, Inc.'s official application portal hosted on workable where you can submit your application directly.
When was the IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati job at Tasq Staffing Solutions, Inc. posted?
This IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati position at Tasq Staffing Solutions, Inc. was posted on Jul 3, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Solution Architect (ServiceNow ITOM) | Hybrid - Centris/Makati
Tasq Staffing Solutions, Inc.
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