IT Service Operation Specialist

kardex· PT1 Kardex Portugal, Unipessoal Lda
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📍 Lisbon

About this role

🌍 The Kardex Group is one of the world’s leading providers of smart storage, picking, and logistics systems. More than 3,000 employees develop solutions that are used across a wide range of industries – from manufacturing and retail to administration.

Our IT team will be expanding again from June 2026. We are currently looking for an IT Service Operations Specialist for our new office in Lisbon.

Your tasks

  • You act as the first point of contact for all Service Desk requests, ensuring timely and efficient support for end users

  • You analyze and resolve a wide range of hardware, software, and network issues

  • You document solutions to support cases and known issues to enable future reference and knowledge sharing

  • You participate in system monitoring and incident management activities

  • You configure and support VMware environments, IP networks, as well as client and server hardware

  • You maintain an accurate IT asset inventory

  • You contribute to extended Service Desk coverage (e.g., on-call or shift rotation)

Your profile

  • You have strong communication skills in written and spoken English and German

  • You hold a degree in Computer Science or an equivalent combination of education and professional experience

  • You have initial experience in handling IT support and service request tickets, ideally in a manufacturing environment using MS365 (we use ServiceNow)

  • You have good knowledge of Microsoft data center and client management services

  • You are willing and able to travel occasionally

What We Offer

  • Long-term perspective: A secure position in a growing, international company with exciting development opportunities and diverse tasks in a future-oriented environment

  • Strong support: A great team spirit, comprehensive onboarding, and a wide range of training opportunities through our in-house academy (on-site in Bellheim and online), plus ergonomic office setups and modern equipment

  • Real added value: Flexible working hours with the option for mobile working (on a daily basis)

  • Visible recognition: Attractive compensation package, company pension scheme, and capital-forming benefits

Interested?

Then send us your application including your earliest possible start date and salary expectations via our career portal. Applying takes less than two minutes.

If you have any questions, feel free to contact Ralf Theis at +49 (7272) 709554

We look forward to hearing from you! 

Frequently Asked Questions

Is the salary disclosed for the IT Service Operation Specialist position at kardex?
The salary for this IT Service Operation Specialist role at kardex is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the IT Service Operation Specialist position at kardex located?
This IT Service Operation Specialist role at kardex is based in Lisbon. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the IT Service Operation Specialist at kardex belong to?
This IT Service Operation Specialist position is part of the PT1 Kardex Portugal, Unipessoal Lda department at kardex. See the full job description for more information about the team structure and responsibilities.
How do I apply for the IT Service Operation Specialist position at kardex?
Click the "Apply Now" button on this page. You will be redirected to kardex's official application portal hosted on workday where you can submit your application directly.
When was the IT Service Operation Specialist job at kardex posted?
This IT Service Operation Specialist position at kardex was posted on Jun 23, 2026. Apply as soon as possible — early applications are often reviewed first.
IT Service Operation Specialist
kardex
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