IT Field Support

Job Title: IT Infrastructure / Site Support

Location: Groningen, Netherlands
Work Model: Onsite – 5 days per week
Start Date: 1 January 2027
Duration: Long-term
Language: Dutch and English – Proficient

Job Summary

We are looking for an experienced IT Infrastructure professional to provide onsite operational and project support for R&D and Manufacturing systems at a Life Sciences site in Groningen.

The role will support IT infrastructure and laboratory/manufacturing systems operating in GxP-regulated environments, ensuring compliance with validation, security, and data-integrity requirements.

Key Responsibilities

• Provide operational and project support for R&D Laboratory and Manufacturing IT systems.
• Support systems operating within GxP-regulated environments and ensure compliance with validation and data-integrity requirements.
• Support the Site Technology Service Owner (TSO) with daily activities, including:
  • Data analysis
  • Knowledge article updates
  • New application onboarding
  • Data migration and other site projects
• Collaborate with key site stakeholders, including:
  • Business Technology Lead (BTL)
  • Technology Service Owner (TSO)
  • Site Delivery Lead (SDL)
  • Information Security Risk Management (ISRM)
  • Operations Technology Lead (OTL)
• Act as SPOC / Project Lead for complex service requests and local IT projects.
• Work closely with Manufacturing, Laboratory, Logistics, Plant Engineering, and IT teams to understand requirements and resolve issues.
• Monitor service levels, metrics, and site health for GTS services, including network reliability, availability, and capacity.
• Create and maintain dashboards and Kanban boards to track tickets, projects, and ongoing activities.
• Maintain CMDB information related to GTS services.
• Build strong relationships and maintain effective communication with site stakeholders.
• Identify opportunities for process improvement and automation.
• Use ServiceNow to manage and report on incidents, tasks, service requests, and other IT activities.
• Support risk, security, vulnerability, and compliance management for GTS services.
• Support local asset planning, purchasing, deployment, and decommissioning.
• Coordinate end-user services and work with Service Desk and L2 teams on:
  • Backup
  • Database
  • Windows
  • Networking
  • Desktop and printer support
  • Hardware
  • User access
  • Collaboration tools
  • Software installation and maintenance
• Coordinate and track service requests through resolution.

Required Skills & Experience

• 5–10 years of experience managing IT infrastructure, preferably within:
  • R&D environments
  • Manufacturing / shop-floor environments
  • Life Sciences / Pharmaceutical industry
• Experience working in GxP-regulated environments.
• Strong understanding of IT infrastructure, end-user services, networking, applications, and site IT operations.
• Good understanding of ServiceNow, including reports, incidents, tasks, and service requests.
• Experience with CMDB and IT service management.
• Knowledge of IT security, vulnerability, risk, compliance, and data-integrity requirements.
• Strong stakeholder management and communication skills.
• Ability to work independently and act as a single point of contact (SPOC) for site IT requirements.
• Strong project coordination and problem-solving skills.
• Fluent/proficient Dutch and English is required.

Key Skills

IT Infrastructure | Site IT Support | Life Sciences | Manufacturing | R&D | GxP | ServiceNow | CMDB | ITSM | Networking | Windows | Security & Compliance | Project Coordination | Stakeholder Management