ISTC - Head of Operations, Training and Quality
About this role
As a key member of the ISTC Leadership Team, the Head of Operations, Training & Quality is responsible for ensuring the effective delivery of all local and international training programmes. Reporting to the COO, this role oversees operational excellence, quality assurance, instructor management, compliance, and international project delivery while supporting ISTCβs strategic growth and client satisfaction objectives.
Main responsibilities:
- Lead and manage training operations, scheduling, resources, equipment, and training logistics.
- Oversee the successful delivery of local and international training projects, ensuring deadlines, budgets, and client expectations are met.
- Maintain and enhance quality, compliance, and accreditation standards across all training activities.
- Manage instructor recruitment, development, competency assessment, and performance.
- Support the development and review of training programmes to ensure alignment with industry standards and client requirements.
- Provide technical expertise to support customised client training solutions.
- Drive continuous improvement in operational processes, training delivery, and service excellence.
Requirements
Qualifications & Experience
- Significant experience within the fire service, emergency response, or a related industry.
- Proven track record of managing training operations, projects, budgets, and teams.
- Strong understanding of international fire and safety training standards, accreditations, and compliance requirements.
- Experience leading quality management and audit processes.
- Excellent leadership, communication, stakeholder management, and organisational skills.
- Strong problem-solving abilities with a proactive and results-driven approach.
- Proficiency in project management and training management systems.
What we are looking for
A strategic and hands-on leader who can balance operational excellence with quality assurance, inspire high-performing teams, and support ISTCβs continued growth both locally and internationally.
What we offer
- Competitive salary package commensurate with experience.
- Relocation and expatriate support for international candidates.
- Health Insurance
- Wellbeing reimbursements
- An exciting career opportunity alongside a strong team
Frequently Asked Questions
Is the salary disclosed for the ISTC - Head of Operations, Training and Quality position at albertamt?
Where is the ISTC - Head of Operations, Training and Quality position at albertamt located?
Is the ISTC - Head of Operations, Training and Quality role at albertamt full-time or part-time?
How do I apply for the ISTC - Head of Operations, Training and Quality position at albertamt?
When was the ISTC - Head of Operations, Training and Quality job at albertamt posted?
You'll be redirected to albertamt's official application page on bamboohr.