Investment Services Specialist

Build your career in the banking industry within a dynamic professional environment where you will support investment advisors and contribute to delivering an exceptional client experience. Enjoy a permanent full-time position with comprehensive benefits, a generous paid time off program, and a collaborative on-site work environment.

• Annual salary of 65K-75K.

• Permanent daytime position.

• 37.5-hour work week.

• On-site work, 5 days per week.

• Start time of 8:00 am, 8:30 am, or 9:00 am, depending on team needs.

• Comprehensive benefits package.

• Retirement plan after 6 months of service.

• Employee share ownership program.

• Employee wellness program.

• Access to TELUS Health services.

• 16 vacation days per year.

• 5 personal days.

• 10 paid sick days.

• Reimbursement of job-related training expenses.

• Deliver exceptional client service by supporting one or more investment advisors with periodic client portfolio reviews to validate client needs, risk profiles, and applicable investment programs.

• Gather research and product information from internal and external sources.

• Process client transactions according to client or advisor instructions.

• Maintain current knowledge of regulations and trading activities applicable to client accounts.

• Follow up with clients regarding outstanding regulatory documentation.

• Maintain accurate client records and information in the appropriate systems.

• Review daily transactions and data entries to ensure accuracy and timely processing.

• Respond promptly to client inquiries, resolve issues, process transactions accurately, and escalate matters when required.

• Issue instructions for withdrawals, deposits, swaps, and transfers in accordance with client or advisor directions.

• Accurately document all client interactions.

• Understand the documentation requirements for various client account types.

• Support marketing initiatives by identifying opportunities to gather additional assets or increase revenue from existing clients.

• Assist with the organization of client events, including seminars, conferences, and appreciation events.

• Maintain or coordinate electronic marketing activities.

• Manage the approval process for marketing communications and mass mailings.

• Support business growth by reviewing restricted accounts, monitoring commissions and payouts, and participating in the Bank referral process.

• Prepare, analyze, and present reports, recommendations, financial plans or concepts, insurance proposals, and annual transaction summaries for advisor review.

• Recommend improvements to operational processes, client value creation, and the effective use of specialist teams.

• Build effective working relationships with team members and internal partners.

• Actively participate in team meetings, share knowledge, and contribute to the development of team members.

• Perform all duties in compliance with applicable regulations, internal policies and procedures, compliance requirements, and risk management practices.

• Postsecondary diploma.

• Meet all applicable education, examination, and training requirements to obtain licensing and registration as an Investment Representative with the Canadian Investment Regulatory Organization (CIRO).

• 1 year of experience in a similar role.

• Bilingual in English and French to support investment advisors and provide client service in both languages.

• Excellent verbal and written communication skills.

• Strong organizational skills.

• Ability to take initiative and work independently.

• Ability to meet deadlines.

• Understanding of industry regulations or the organization's compliance requirements.

• Ability to follow advisor instructions regarding client trading activities.

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.