Human Resources

HR Operations (Hire-to-Retire)

• Oversee and coordinate end-to-end employee lifecycle processes including recruitment onboarding, confirmation, transfers, promotions, role changes, benefits administration, employee movements, and separations.
• Ensure timely and accurate execution of HR transactions through Shared Services and relevant stakeholders.
• Manage employee records and HR documentation while maintaining data confidentiality and compliance.
• Support payroll administration through accurate and timely submission of employee lifecycle changes and payroll inputs.
• Ensure compliance with HR policies, statutory requirements, audits, and governance standards.

HR Shared Services Governance

• Act as the primary interface between business HR teams and Shared Services teams.
• Monitor service delivery performance, turnaround times, and process adherence.
• Resolve employee and stakeholder escalations related to HR operations.
• Drive service excellence, process standardization, and continuous improvement initiatives.

HR Systems & Digital Enablement

• Administer HRIS platforms and employee self-service systems.
• Ensure data accuracy, integrity, and timely updates across HR systems.
• Support system implementations, enhancements, testing, user management, and change management activities.
• Generate HR reports, dashboards, and workforce analytics to support decision-making.
• Promote adoption of digital HR tools and automation initiatives.

Stakeholder Management

• Partner with HRBPs, employees, managers, Shared Services, payroll teams, finance, IT, and external vendors to deliver seamless HR services.
• Provide guidance and support on HR processes, systems, and employee lifecycle transactions.
• Ensure a consistent and positive employee experience throughout the employee journey.

Impact of the Role

• Ensures smooth and compliant delivery of HR operations across the employee lifecycle.
• Drives effective governance and performance of Shared Services.
• Enhances employee experience through efficient and responsive HR support.
• Strengthens data integrity, operational efficiency, and process compliance.
• Supports HR digitization, automation, and continuous improvement initiatives.
• Enables business continuity through reliable and scalable HR service delivery.