HRSC Team Lead

Job Summary

• Role Purpose - To manage end-to-end identity verification operations by coordinating candidate-facing activities, verification workflows, investigation processes, vendor interactions, exception management, and audit compliance. The role serves as a critical link between candidates, verification vendors, HR teams, and internal stakeholders to ensure timely, accurate, and compliant identity verification outcomes

Key Responsibilities

Key Responsibilities - Frontline Operations (Candidate Verification Support) Verification Initiation Generate biometric identity verification requests for candidates Capture and validate candidate demographic information including name, email address, mobile number, employee ID, and role details Ensure data accuracy prior to initiating verification workflows Candidate Communication Send biometric verification links through approved communication channels Provide support and guidance to candidates regarding verification completion requirements Address candidate queries related to verification processes Verification Tracking & Monitoring Monitor verification link delivery status and completion rates. Track pending, incomplete, and expired verification requests. Follow up with candidates to ensure timely completion. Link & Workflow Management Manage expired, failed, or unused verification links. Regenerate and resend verification requests when necessary. Maintain candidate verification records and status updates. Stakeholder Coordination Coordinate with HR, recruiters, onboarding teams, and candidates. Escalate unresolved issues impacting onboarding timelines. Provide periodic status reports on verification progress. Investigation Operations (Verification & Adjudication) Verification Review Review verification results received from third-party verification vendors. Assess biometric authentication outcomes and

Skill Requirements

• Required Skills & Competencies
• Functional Skills
• Background Verification (BGV) Operations
• Identity Verification Processes
• Investigation & Case Management
• Candidate Lifecycle Management
• Vendor Management
• Audit & Compliance Controls
• Documentation & Record Management
• Technical Skills
• MS Excel
• Success Factors and Web based ATS Systems
• Data Analysis & Quality Checks
• Behavioural Competencies
• Strong analytical and investigative mindset.
• Attention to detail and data accuracy.
• Excellent stakeholder management skills.
• Effective communication and customer service orientation.
• Ability to manage multiple cases simultaneously.
• Problem-solving and decision-making capability.

Other Requirements

• Preferred Experience
• 3–8 years of experience in Background Verification, Employee Screening, HR Operations, Risk Operations, Investigations, Fraud Prevention, or Compliance Operations.
• Experience working with third-party verification vendors.
• Familiarity with biometric identity verification technologies and digital onboarding processes.
•  Key Performance Indicators (KPIs)
• Verification completion rate.
• SLA adherence.
• Investigation turnaround time.
• Exception resolution rate.
• Data accuracy percentage.
• Audit compliance score.
• Candidate experience/satisfaction score.
• Vendor SLA compliance.