Housekeeping Coordinator

Job Location:

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

A Housekeeping Coordinator plays a vital operational role in hotels, resorts, or healthcare facilities by managing communications, scheduling, and logistics between the front desk, maintenance, and the housekeeping floor team. They ensure guest rooms and public spaces meet cleanliness standards with minimal delay.

Core Duties & Responsibilities

• Communication & Room Status Updates: Acts as the central hub connecting the front office and room attendants. Monitors the Property Management System (PMS) to track check-outs, early arrivals, and stay-overs. Promptly updates room status to ensure guests experience seamless check-ins.
• Job Assignment & Coordination: Coordinates daily room cleaning schedules and special deep-cleaning projects. Dispatches work orders to floor supervisors and room attendants based on occupancy levels and guest requests.
• Inventory & Asset Management: Monitors stock levels of guest amenities, linens, cleaning supplies, and uniforms. Conducts regular inventory counts and coordinates with purchasing teams to reorder supplies before shortages happen.
• Guest Request Fulfillment: Receives guest calls and requests for extra pillows, cribs, towels, or maintenance issues. Logs these requests immediately and ensures they are delivered promptly by the field staff.
• Administrative Support: Handles daily housekeeping paperwork including timesheets, attendance logs, lost and found tracking, and key control logs. Assists the Executive Housekeeper in scheduling and payroll data entry.

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