Logistics Coordinator (LatAm)
OurAssistants
HOA Collections Specialist
OurAssistants· Accounting
About this role
Location: Work from Home
Type of Employment: Full-time
Work Shift: US Business Hours
About Us
At OurAssistants, we connect U.S.-based HOA and property management companies with highly skilled virtual professionals who support financial operations, community management, and resident services. We are committed to providing dependable remote talent that helps clients improve efficiency and maintain healthy homeowner accounts. Learn more at ourassistants.com.
About the Role
We are seeking an experienced HOA Collections Specialist with strong AppFolio and Accounts Receivable (AR) experience to manage delinquent homeowner accounts for U.S.-based homeowners associations.
This role requires a proactive professional who is comfortable making outbound collection calls, negotiating payment arrangements, and maintaining positive homeowner relationships while ensuring compliance with HOA policies and collection procedures.
Key Responsibilities
Collections & Accounts Receivable
- Monitor delinquent homeowner accounts and AR aging reports.
- Make outbound collection calls to homeowners regarding overdue assessments, fees, and outstanding balances.
- Follow up through phone, email, and written correspondence to collect outstanding payments.
- Negotiate payment plans and document agreements in accordance with company policies.
- Process payments, credits, adjustments, and account reconciliations.
- Prepare and send collection notices, late notices, demand letters, and account statements.
Homeowner Communication
- Respond to homeowner inquiries regarding account balances, payments, and collection status.
- Professionally handle difficult conversations while maintaining excellent customer service.
- Resolve billing discrepancies and escalate complex collection matters when necessary.
AppFolio Management
- Maintain accurate homeowner ledgers and collection notes within AppFolio.
- Update payment arrangements, collection activities, and account statuses.
- Generate AR aging, delinquency, and collections reports for management.
Financial & Administrative Support
- Reconcile homeowner payments and ensure accurate posting to owner accounts.
- Coordinate with HOA managers, accounting teams, attorneys, and collection agencies when required.
- Maintain organized financial documentation and audit-ready records.
- Assist with month-end AR reconciliation and reporting.
Qualifications & Requirements
- Minimum 2 years of HOA collections or Accounts Receivable experience.
- Hands-on experience with AppFolio is required.
- Strong understanding of HOA assessment collections, owner ledgers, and delinquency management.
- Experience making high-volume outbound collection calls and negotiating payment arrangements.
- Excellent verbal and written communication skills with strong conflict resolution abilities.
- Strong attention to detail, organizational skills, and time management.
- Ability to manage multiple communities and prioritize competing deadlines.
- Experience supporting U.S.-based HOA or property management companies is highly preferred.
Additional Requirements
- Must be currently residing in the Philippines or Latin America.
- Must have a stable internet connection and a remote-ready workstation.
Compensation and Benefits
- Competitive salary based on experience
- Permanent remote work setup
- Ongoing training and professional development opportunities
- Supportive and collaborative HOA-focused work environment
Frequently Asked Questions
Is the salary disclosed for the HOA Collections Specialist position at OurAssistants?
The salary for this HOA Collections Specialist role at OurAssistants is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the HOA Collections Specialist job at OurAssistants remote?
Yes, this HOA Collections Specialist position at OurAssistants is remote, with team members based in Philippines. You can work from home or anywhere in the supported regions.
Is the HOA Collections Specialist role at OurAssistants full-time or part-time?
This is listed as a FULL TIME position. It is posted as a HOA Collections Specialist role in the Accounting department at OurAssistants.
Which team or department does the HOA Collections Specialist at OurAssistants belong to?
This HOA Collections Specialist position is part of the Accounting department at OurAssistants. See the full job description for more information about the team structure and responsibilities.
How do I apply for the HOA Collections Specialist position at OurAssistants?
Click the "Apply Now" button on this page. You will be redirected to OurAssistants's official application portal hosted on breezy where you can submit your application directly.
When was the HOA Collections Specialist job at OurAssistants posted?
This HOA Collections Specialist position at OurAssistants was posted on Jul 13, 2026. Apply as soon as possible — early applications are often reviewed first.
HOA Collections Specialist
OurAssistants
You'll be redirected to OurAssistants's official application page on breezy.