Accounts Administrator
performancesolutions
Helpdesk Support Technician
performancesolutions· Smith Technology Limited
About this role
Smith Technologies Ltd is an information technology consulting firm supporting small and medium businesses, service providers and enterprise clients across Bermuda. We are expanding our team and are seeking a Helpdesk Support Technician to provide onsite IT support to clients. This is a client-facing role. The Technician works onsite at client locations handling day-to-day desktop and user support, and escalates complex issues to senior technical staff as required.
KEY RESPONSIBILITIES
- Provide onsite helpdesk and desktop support to client staff, acting as their in-house IT resource.
- Troubleshoot hardware, software and basic network issues, and log and track all support requests through to resolution.
- Set up and maintain user accounts, workstations, printers and peripherals.
- Escalate complex or unresolved issues to senior technical staff in a timely manner.
- Maintain accurate documentation of client environments, configurations and recurring issues.
- Represent Smith Technologies professionally at client sites, including consistent and punctual attendance.
REQUIRED QUALIFICATIONS
- Minimum of 2 - 3 years of IT support, helpdesk or desktop support experience.
- Working knowledge of Windows operating systems and Microsoft Office Suite.
- Basic understanding of networking fundamentals (TCP/IP, DNS, DHCP).
- Basic knowledge of Active Directory user and computer account administration.
- Strong troubleshooting and problem-solving skills.
- Excellent verbal and written communication skills, with a strong customer service orientation.
- Ability to work independently onsite at client locations and use sound judgment on when to escalate.
- Reliable attendance and punctuality.
DESIRED QUALIFICATIONS
- CompTIA A+ Certification.
- CompTIA Network+ Certification, or working toward.
- Microsoft Certified Fundamentals or Azure Fundamentals Certification, or willingness to pursue.
Note: Shortlisted applicants will be asked to complete a practical assessment. Please apply no later than August 30th 2026
Frequently Asked Questions
Is the salary disclosed for the Helpdesk Support Technician position at performancesolutions?
The salary for this Helpdesk Support Technician role at performancesolutions is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Helpdesk Support Technician position at performancesolutions located?
This Helpdesk Support Technician role at performancesolutions is based in Pembroke, Bermuda. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Helpdesk Support Technician role at performancesolutions full-time or part-time?
This is listed as a Full Time position. It is posted as a Helpdesk Support Technician role in the Smith Technology Limited department at performancesolutions.
Which team or department does the Helpdesk Support Technician at performancesolutions belong to?
This Helpdesk Support Technician position is part of the Smith Technology Limited department at performancesolutions. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Helpdesk Support Technician position at performancesolutions?
Click the "Apply Now" button on this page. You will be redirected to performancesolutions's official application portal hosted on bamboohr where you can submit your application directly.
When was the Helpdesk Support Technician job at performancesolutions posted?
This Helpdesk Support Technician position at performancesolutions was posted on Aug 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Helpdesk Support Technician
performancesolutions
You'll be redirected to performancesolutions's official application page on bamboohr.