Help Desk Technician
abacustech
Help Desk Technician
About this role
Overview
Abacus Technology is seeking a Help Desk Technician to provide technical support for the Army Test and Evaluation Command (ATEC) at Fort Cavazos. This is a full-time position.
Responsibilities
- Perform technical support for one or multiple systems and releases of varying levels of complexity (ranging from medium to urgent).
- Ensure each reported problem is resolved in a timely manner and tracked according to standards and escalated as appropriate.
- Communicate problem resolution and additional information to customer groups, engineering and support teams, and business and IT support groups.
- Troubleshooting desktop, laptop, printers, and network connectivity problems.
- Set up new desktop users.
- Install, configure, and maintain desktops and printers.
- Communicate technical and business problems in a non-technical manner, to customers with varying levels of technical expertise.
- Monitor and resolve assigned issues received through the call-tracking system.
Qualifications
1+ years experience providing help desk support. HS diploma or GED. Must be A+ or Network+ certified (or equivalent certification in compliance with DoD 8570 IAT I). Experience with Windows desktop OS. Experience in deploying IT hardware such as desktop computers, laptops, tablets, monitors and printers; configuring IT hardware to resolve problems and installing/configuring operating system images and specialty software on customer devices. Must be able to provide courteous, timely and professional treatment of all customers when a problem is reported through necessary troubleshooting, elevations, collaboration and resolution. Experience with a DoD or Army IT environment a plus. Must have outstanding customer service and communications skills and able to interact professionally within all levels of an organization. Must be a US citizen and hold a current Secret clearance.
Applicants selected will be subject to a U.S. government security investigation and must meet eligibility requirements for access to classified information.
EOE/M/F/Vet/Disabled
Frequently Asked Questions
Is the salary disclosed for the Help Desk Technician position at abacustech?
The salary for this Help Desk Technician role at abacustech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Technician position at abacustech located?
This Help Desk Technician role at abacustech is based in Killeen, TX, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Technician role at abacustech full-time or part-time?
This is listed as a OTHER position. It is posted as a Help Desk Technician role at abacustech.
How do I apply for the Help Desk Technician position at abacustech?
Click the "Apply Now" button on this page. You will be redirected to abacustech's official application portal hosted on icims where you can submit your application directly.
When was the Help Desk Technician job at abacustech posted?
This Help Desk Technician position at abacustech was posted on Sep 18, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk Technician
abacustech
You'll be redirected to abacustech's official application page on icims.