Help Desk Technician

intrafi· Corporate IT
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📍 Arlington, VAFull time💰 USD 30–36

About this role

At IntraFi, we do more than innovate—we empower. Our services help banks provide vital financial access to small businesses, companies, and consumers across the country. With a network of more than 3,000 financial institutions, we help support the institutions that drive our economy, enabling them to fund affordable housing, family farms, and businesses of all sizes. The ability to lend locally strengthens our financial system, and our team plays a direct role in making that possible. It is this greater purpose that brings people to IntraFi and keeps them here.

As the nation’s largest deposit allocation service provider and the inventor of reciprocal deposits, IntraFi has spent over two decades creating dynamic solutions that help financial institutions grow, manage liquidity, and serve their communities. Our impact extends across institutions of all sizes—from community banks to large financial organizations—which enables us to achieve aggressive business growth objectives while helping strengthen the broader financial system. Consistently recognized by American Banker, Washington Post, and Fortune as one of the best places to work, we offer a collaborative, flexible environment where innovation thrives. Join us and be part of a team making a meaningful impact on the industry, on financial institutions, and on the future of financial services.

Your Role

  • You would be a key member of the IT Help Desk Team, providing technical support to all onsite and remote employees, as well as providing external customer support to customers. 

Your Responsibilities

  • Provide functional IT support to all user levels within IntraFi, as well as exceptional customer service/support to end users/customers of IntraFi’s products and services
  • Diagnose computer problems, install software, and perform tests on computer equipment and programs
  • Troubleshoot technical problems over the phone, remotely, and in person
  • Setup and deploy IT equipment, monitor systems, and perform maintenance

Required Experience, Skills, and Qualifications

  • Experience with artificial intelligence (AI) tools to optimize workflows, problem-solving, and productivity.
  • One to three years of progressive experience in a help desk environment
  • Excellent written and oral communication skills and outstanding interpersonal skills sufficient to effectively promote good working relations with both nontechnical and technical business clients and coworkers
  • Superior problem-solving capabilities
  • Ability to multitask within tight deadlines and strong organizational skills
  • Self-directed and results/goal-oriented 
  • BS or equivalent experience
  • Background in financial services is beneficial
This position is a hybrid role where the employee must work two full days per week in our office in Arlington, Virginia. For the first 90 days, the employee must work three full days per week in the office. 

Employee Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible schedule
Flexible spending account
Health insurance
Health savings account
Life insurance
Opportunities for advancement
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance


IntraFi LLC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, veteran status, disability, or sexual orientation in employment of the provision of services.

IntraFi’s job application process may include online videoconference interviews, in-person interviews, presentations, and computer-based assessments. If you require reasonable accommodation to complete any part of the application process, please contact hr@intrafi.com.

Frequently Asked Questions

What is the salary for the Help Desk Technician role at intrafi?
The listed salary for this Help Desk Technician position at intrafi is USD 30–36. This is an Full time role.
Where is the Help Desk Technician position at intrafi located?
This Help Desk Technician role at intrafi is based in Arlington, VA. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Technician role at intrafi full-time or part-time?
This is listed as a Full time position. It is posted as a Help Desk Technician role in the Corporate IT department at intrafi.
Which team or department does the Help Desk Technician at intrafi belong to?
This Help Desk Technician position is part of the Corporate IT department at intrafi. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Help Desk Technician position at intrafi?
Click the "Apply Now" button on this page. You will be redirected to intrafi's official application portal hosted on lever where you can submit your application directly.
When was the Help Desk Technician job at intrafi posted?
This Help Desk Technician position at intrafi was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk Technician
intrafi · 💰 USD 30–36
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You'll be redirected to intrafi's official application page on Lever.