Help Desk Analyst
agile-defense
Help Desk Analyst
About this role
Company Description
Job Description
Help Desk Coordinator will assist customers with computer and application issues to determine the root cause of a problem and perform the necessary functions to resolve the problem. Excellent communication skills and computer knowledge is preferred.
All training will be conducted on premises at 25 Market St. Trenton, NJ.
2-year college degree or equivalent technical study - preferred
Training on the AOC procedures and system will be provided.
Engagement will be extended.
SUMMARY:
The ideal Helpdesk Coordinator will have knowledge and experience supporting and troubleshooting various Microsoft applications. The analyst is an excellent communicator, able to speak to end users positively and explain technical detail in a manner they can understand. They can demonstrate the ability to work well in a fast-paced, iterative, deadline-driven environment and have the ability to organize, prioritize, and meet established deadlines. The analyst will adhere to established Help Desk IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
Qualifications and Skills Desired:
• Microsoft Windows 10
• Knowledge of Microsoft Windows Server, Active Directory, and Office 365 – training on AOC mainframe systems will be provided.
• Experience using Microsoft Excel, Word and Visio
• Must have good clear communication skills
Responsibilities:
• Maintain a thorough working knowledge of the day-to-day operating environment, available tools, and applications.
• Maintain a working knowledge of Help Desk and IT Operations procedures.
• Log all incoming problems and requests and actions taken to resolve them.
• Provide first response help desk support to all customers and users.
• Provide assistance in the areas of site support, and project specific assignments. Attempt to troubleshoot and resolve problems and satisfy requests.
• Provide support for AOC business applications.
• Provide follow-up status to end-users in accordance with specified support policies and procedures.
• Ensure closed problems are adequately documented.
Qualifications
Additional Information
All your information will be kept confidential according to EEO guidelines.
Frequently Asked Questions
Is the salary disclosed for the Help Desk Analyst position at spikeitglobalsolutionsinc?
The salary for this Help Desk Analyst role at spikeitglobalsolutionsinc is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Help Desk Analyst position at spikeitglobalsolutionsinc located?
This Help Desk Analyst role at spikeitglobalsolutionsinc is based in New Jersey, Trenton, Trenton, New Jersey, United States, us. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Help Desk Analyst role at spikeitglobalsolutionsinc full-time or part-time?
This is listed as a Contract position. It is posted as a Help Desk Analyst role at spikeitglobalsolutionsinc.
How do I apply for the Help Desk Analyst position at spikeitglobalsolutionsinc?
Click the "Apply Now" button on this page. You will be redirected to spikeitglobalsolutionsinc's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Help Desk Analyst job at spikeitglobalsolutionsinc posted?
This Help Desk Analyst position at spikeitglobalsolutionsinc was posted on Aug 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Help Desk Analyst
spikeitglobalsolutionsinc
You'll be redirected to spikeitglobalsolutionsinc's official application page on SmartRecruiters.