Healthcare Virtual Assistant
assist-world· Operations
About this role
About the Role
We are looking for an experienced Healthcare Virtual Assistant to join a growing mental health practice and provide essential administrative and patient support.
This is a hands-on role for someone with a medical/healthcare background who is confident communicating with patients, managing administrative tasks, and navigating healthcare processes such as insurance claims and prior authorizations.
The ideal candidate will be organised, reliable, empathetic, and comfortable working independently in a remote environment.
We are looking for an experienced Healthcare Virtual Assistant to join a growing mental health practice and provide essential administrative and patient support.
This is a hands-on role for someone with a medical/healthcare background who is confident communicating with patients, managing administrative tasks, and navigating healthcare processes such as insurance claims and prior authorizations.
The ideal candidate will be organised, reliable, empathetic, and comfortable working independently in a remote environment.
Key Responsibilities
● Answer incoming patient phone calls and provide professional, friendly support
● Schedule and coordinate patient appointments
● Follow up with patients as required
● Manage and follow up on billing claims
● Assist with insurance claim denials and rejections
● Complete and manage prior authorizations
● Document patient communications accurately within the EHR
● Maintain organised and up-to-date patient records
● Support the practice with general healthcare administration
● Communicate professionally with patients and other members of the healthcare team
● Use RingCentral for phone/VOIP communications
● Work within the practice's EHR system and learn Eikonotes
Requirements
● Previous experience working in a healthcare or medical environment
● Experience working with an EHR/EMR system
● Strong understanding of healthcare administration
● Experience completing prior authorizations — this is an important requirement
● Experience dealing with insurance claims, denials, and rejections
● Excellent written and verbal English communication skills
● Strong organisational and time-management skills
● Ability to handle confidential patient information professionally
● Comfortable working independently and managing multiple priorities
● Reliable internet connection and a professional remote working environment
● Experience working with an EHR/EMR system
● Strong understanding of healthcare administration
● Experience completing prior authorizations — this is an important requirement
● Experience dealing with insurance claims, denials, and rejections
● Excellent written and verbal English communication skills
● Strong organisational and time-management skills
● Ability to handle confidential patient information professionally
● Comfortable working independently and managing multiple priorities
● Reliable internet connection and a professional remote working environment
Nice to Have
● Experience working within a mental health or therapy practice
● Previous experience with Eikonotes
● Experience with RingCentral
● Spanish-speaking ability would be a plus, but is not essential
● Previous experience with Eikonotes
● Experience with RingCentral
● Spanish-speaking ability would be a plus, but is not essential
Why Join Assist World?
100% REMOTE
$50 birthday bonus
$200 testimonial bonus
NO TRACKER. NO PROBLEM
Frequently Asked Questions
What is the salary for the Healthcare Virtual Assistant role at assist-world?
The listed salary for this Healthcare Virtual Assistant position at assist-world is USD 900–1K. This is a remote Healthcare role.
Is the Healthcare Virtual Assistant job at assist-world remote?
Yes, this Healthcare Virtual Assistant position at assist-world is remote, with team members based in Philippines, South Africa. You can work from home or anywhere in the supported regions.
Is the Healthcare Virtual Assistant role at assist-world full-time or part-time?
This is listed as a Healthcare position. It is posted as a Healthcare Virtual Assistant role in the Operations department at assist-world.
Which team or department does the Healthcare Virtual Assistant at assist-world belong to?
This Healthcare Virtual Assistant position is part of the Operations department at assist-world. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Healthcare Virtual Assistant position at assist-world?
Click the "Apply Now" button on this page. You will be redirected to assist-world's official application portal hosted on lever where you can submit your application directly.
When was the Healthcare Virtual Assistant job at assist-world posted?
This Healthcare Virtual Assistant position at assist-world was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Healthcare Virtual Assistant
assist-world · 💰 USD 900–1K
You'll be redirected to assist-world's official application page on Lever.