Head of SupremeServ
ksb· KSB Pumps Company Limited
About this role
About the Job
KSB is a global leader in pumps, valves, and related services, providing high-efficiency solutions for applications across building services, industry, water, wastewater, power, and mining. Founded in 1871 in Germany, KSB operates worldwide with extensive manufacturing facilities and over 190 service centers under the KSB SupremeServ brand. Our success is driven by innovation, sustainable practices, and a strong commitment to our people and customers.
Position: Head of SupremeServ
Department: SupremeServ
Location: Lahore
Shift: Day
Purpose of the Position:
To lead and grow the overall Service business by driving operational excellence, customer satisfaction, sales, and profitability. The role is responsible for managing service operations, teams, and resources while ensuring high-quality technical support and compliance with KSB standards. The position will also focus on developing new service opportunities, strengthening customer relationships, and achieving sustainable business growth.
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Key Responsibilities:
Lead overall Service operations, including repair, maintenance, troubleshooting, commissioning and field services.
Develop and execute the Service business strategy in line with KSB’s overall business objectives.
Drive service sales, revenue, profitability and order intake, including spare parts and service contracts.
Ensure high levels of customer satisfaction, responsiveness and service quality.
Manage service teams, workshops, field resources and third-party service partners.
Ensure compliance with KSB technical standards, HSE requirements and quality procedures.
Coordinate closely with Sales, Operations, Supply Chain and other functions for effective customer support.
Monitor key KPIs including sales/order intake, margins, turnaround time, productivity, customer complaints and service quality.
Develop team capabilities through technical training, coaching and succession planning.
Identify opportunities for installed-base development, modernization, upgrades and long-term service agreements.
Experience & Skill Requirements
* Bachelor’s degree in mechanical engineering from a recognized university; Master’s/MBA would be an advantage.
* 15+ years of relevant professional experience, preferably in pumps, rotating equipment, industrial services or a related engineering industry.
* Significant experience in service operations, after-sales business and customer management, with demonstrated leadership responsibility.
* Strong commercial understanding with the ability to combine technical expertise with business development and P&L focus.
Why Join Us?
Step into a rewarding career with a dynamic, forward-thinking organization that values talent, innovation, and professional growth. Join us to take on exciting challenges, unlock your potential, and Transform Your Career with Us!
How to Apply
If you are ready to take the next step in your professional journey, we invite you to submit your CV through our company portal by September 30, 2026
Frequently Asked Questions
Is the salary disclosed for the Head of SupremeServ position at ksb?
The salary for this Head of SupremeServ role at ksb is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head of SupremeServ position at ksb located?
This Head of SupremeServ role at ksb is based in Lahore. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Head of SupremeServ role at ksb full-time or part-time?
This is listed as a Full time position. It is posted as a Head of SupremeServ role in the KSB Pumps Company Limited department at ksb.
Which team or department does the Head of SupremeServ at ksb belong to?
This Head of SupremeServ position is part of the KSB Pumps Company Limited department at ksb. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of SupremeServ position at ksb?
Click the "Apply Now" button on this page. You will be redirected to ksb's official application portal hosted on workday where you can submit your application directly.
When was the Head of SupremeServ job at ksb posted?
This Head of SupremeServ position at ksb was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
Head of SupremeServ
ksb
You'll be redirected to ksb's official application page on Workday.