Head of Operations - DTC Ecommerce (Remote, UK-hours overlap)

About the role

Our client is looking for a highly hands-on Head of Operations to turn the founders’ vision into a scalable operating system. This person will own the company’s operating cadence, OKRs, physical operations, Shopify infrastructure, financial visibility, and cross-functional execution.

Key Responsibilities:

• Build and run the company-wide operating cadence, ensuring teams stay aligned and accountable.
• Set and manage OKRs and scorecards with the founders, driving consistent follow-through.
• Own inventory, forecasting, POs, freight, customs, 3PLs, landed costs, and in-stock levels across US and EU operations.
• Own the Shopify ecosystem, including apps, inventory sync, checkout, integrations, and 3PL connections.
• Oversee cash, working capital, inventory, unit economics, and operational costs.
• Coordinate vendors, payments, legal/compliance, and other operational functions.
• Hire, manage, and develop managers while addressing departmental bottlenecks.
• Partner closely with founders to turn strategy into consistent execution.

• Experience operating within an 8–9 figure DTC/ecommerce business selling physical products.
• Proven experience building and running an operating cadence and making OKRs/scorecards stick.
• Strong expertise in inventory, forecasting, freight, 3PLs, customs, and landed costs.
• Strong financial and business acumen, including cash flow, working capital, and unit economics.
• Experience owning or closely managing Shopify as an operating system.
• Proven ability to hire, develop, and hold managers accountable.
• Highly proactive, hands-on, and comfortable operating independently.
• Interest in sports, toys, or games is a plus.
• Must overlap with UK mornings and be available during US operations hours several times per week.

Success in 90 Days

A clear operating cadence is established, OKRs are actively managed, and operations across inventory, Shopify, finance, and logistics have clear ownership and accountability.

• Fully remote position with flexibility across UK, Eastern Europe, and LatAm time zones
• Competitive compensation, benchmarked to your region and experience level
• Opportunity to shape the operating backbone of a fast-growing 8–9 figure DTC brand