Head of Customer Support

Pulse Games· Customer Support
Apply Now ↗
📍 New York City, New York, United StatesFull time

About this role

About Pulse Games

We create mobile games that are fun, visually engaging, and built around exciting challenges. Our games bring fast-paced, strategy-driven gameplay that keeps players engaged. Everything we create starts with our team, collaborating, learning, and pushing each other to do better every day.

We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety.

What You'll Do

  • Build and scale a world-class customer support organization
  • Define and execute support strategy across all player touchpoints, ensuring consistency and quality
  • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options
  • Track and optimize KPIs to drive continuous improvement
  • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards
  • Collaborate closely with product team to deliver safe and engaging player experiences
  • Represent the player’s voice and make sure their perspective informs both product and operational decisions

What We're Looking For

  • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role
  • Proven experience in scaling support operations in mobile games
  • Deep familiarity with support tools 
  • Strong analytical mindset; comfortable using data to make decisions and drive improvements
  • Excellent leadership and people management skills
  • Strong communication and collaboration skills across departments
  • Must be based in the United States 

We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

https://www.pulsegames.org/candidate-privacy-policy/

Frequently Asked Questions

Is the salary disclosed for the Head of Customer Support position at Pulse Games?
The salary for this Head of Customer Support role at Pulse Games is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Head of Customer Support position at Pulse Games located?
This Head of Customer Support role at Pulse Games is based in New York City, New York, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Head of Customer Support role at Pulse Games full-time or part-time?
This is listed as a Full time position. It is posted as a Head of Customer Support role in the Customer Support department at Pulse Games.
Which team or department does the Head of Customer Support at Pulse Games belong to?
This Head of Customer Support position is part of the Customer Support department at Pulse Games. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Head of Customer Support position at Pulse Games?
Click the "Apply Now" button on this page. You will be redirected to Pulse Games's official application portal hosted on workable where you can submit your application directly.
When was the Head of Customer Support job at Pulse Games posted?
This Head of Customer Support position at Pulse Games was posted on Jun 12, 2026. Apply as soon as possible — early applications are often reviewed first.
Head of Customer Support
Pulse Games
Apply for this role ↗

You'll be redirected to Pulse Games's official application page on workable.