Hard Rock Hotel - Reservations Manager

dbgroup· Management
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📍 St Julians, MT, MaltaFT

About this role

Are you a detail-oriented hospitality professional with a passion for guest experience and smooth operations?
We’re looking for a Reservations Manager to join the iconic Hard Rock Hotel Malta and ensure our booking process hits all the right notes.
If you’re organised, guest-focused and thrive in a fast-paced environment, this is your stage. 🎸


🎯 Your Mission
As our Reservations Manager, you’ll oversee the reservations department, ensuring a seamless booking journey for our guests across rooms, suites, restaurants and events. You’ll lead the team with efficiency and energy, turning inquiries into unforgettable stays and experiences.


📞 What You’ll Do

  • Manage the day-to-day operations of the reservations team, ensuring accuracy and efficiency in all bookings
  • Develop and implement strategies to maximise occupancy and revenue while delivering top-class service
  • Monitor booking channels (direct, OTA, GDS) and optimise distribution for performance
  • Train, motivate and supervise the reservations team to maintain high service standards
  • Analyse reservations data, forecast demand and provide reports to management
  • Collaborate with Sales, Marketing and Front Office teams to align strategies and guest experience
  • Handle VIP bookings, special requests and complex group reservations with care and precision


💡 What We’re Looking For

  • 3–5 years’ experience in hotel reservations or front office, with at least 1–2 years in a supervisory/managerial role
  • Strong knowledge of reservations systems and channel management tools (Opera or similar)
  • Commercially savvy with a strong understanding of revenue management principles
  • Excellent communication and leadership skills, with a guest-first mindset
  • Highly organised, detail-oriented and comfortable in a fast-paced, high-volume environment
  • Fluent in English (other languages are a plus)
  • Positive, dynamic and ready to bring the Hard Rock vibe to every interaction 🎶


🎁 What’s On the Table

  • A leadership role in one of Malta’s most exciting hotel openings
  • A dynamic people-first culture where your ideas and energy matter
  • Competitive salary + performance bonus
  • Career growth opportunities 


🔥 Make It Happen
If you’re ready to lead the reservations team with precision and passion, apply now and be part of the Hard Rock Hotel Malta story.

Frequently Asked Questions

Is the salary disclosed for the Hard Rock Hotel - Reservations Manager position at dbgroup?
The salary for this Hard Rock Hotel - Reservations Manager role at dbgroup is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Hard Rock Hotel - Reservations Manager position at dbgroup located?
This Hard Rock Hotel - Reservations Manager role at dbgroup is based in St Julians, MT, Malta. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Hard Rock Hotel - Reservations Manager role at dbgroup full-time or part-time?
This is listed as a FT position. It is posted as a Hard Rock Hotel - Reservations Manager role in the Management department at dbgroup.
Which team or department does the Hard Rock Hotel - Reservations Manager at dbgroup belong to?
This Hard Rock Hotel - Reservations Manager position is part of the Management department at dbgroup. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Hard Rock Hotel - Reservations Manager position at dbgroup?
Click the "Apply Now" button on this page. You will be redirected to dbgroup's official application portal hosted on bamboohr where you can submit your application directly.
When was the Hard Rock Hotel - Reservations Manager job at dbgroup posted?
This Hard Rock Hotel - Reservations Manager position at dbgroup was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Hard Rock Hotel - Reservations Manager
dbgroup
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