Guest Service Representative (Thai-Mandarin/English)

Job Location:

Minor Vacation Club is a vacation ownership programme offering Points Owners flexible access to a diverse portfolio of holiday destinations and experiences worldwide. Through a points-based model, members can enjoy stays at Club Resorts in key leisure destinations, as well as access to thousands of affiliated resorts and hotels globally through partnerships with leading hospitality brands and timeshare exchanges.

Beyond accommodation, Minor Vacation Club curates a wide range of lifestyle experiences — including dining, leisure, and family-friendly activities — designed to enrich every holiday. Operating under the Minor Vacations umbrella, the Club represents an evolved approach to vacation ownership, focused on greater choice, flexibility, and long-term value for its global community of Points Owners. If you are passionate about creating exceptional experiences and building lasting relationships, Minor Vacation Club is a team with real purpose and ambition.

Key Responsibilities
• Be the face of the company in the marketplace at your designated work locations
• Know the package and rewards you are promoting to the public in appreciation of attending a sales presentation.
• Know the Sales Preview Centre locations and assist the customer with maps and directions on how to get to their selected Preview Centre.
• Complete necessary paperwork for tour bookings generated during your designated shift
• Call your booked guests the night prior to their preview date to confirm their attendance if required.
• Ensure sufficient collateral is in good condition and working order
• Ensure your work location is neat and tidy
• Attend scheduled team meetings.
• Phone Marketing Administration with tour bookings generated during your designated shift.
Key Performance Indicators:
Performance reviews will be conducted on a regular basis and may require coaching programs to enhance skills and overall productivity. This position will be measured against the following criteria:
• Achievement of tour volume requirements
• Level of spoken English, and other targeted languages as required
• Demonstrating confidence and personality to repeatedly open new conversations with potential customers from all over the world
• Self motivation and focus on meeting targets
• Ability to work well in a 5 star environment, ensuring that MiVC operational standards are met in relationship to Team Values and Goals
• Displaying personal motivation and effort to assist in the smooth operations and profitable

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