Guest Service Associate - Housekeeping

Company Description

Fairmont Hotels & Resorts is where the intimate equally coexists with the infinite – an unrivaled portfolio of more than 90 extraordinary hotels where grand moments of life, heartfelt pleasures and personal milestones are celebrated and remembered long after any visit. Since 1907, Fairmont has created magnificent, meaningful and unforgettable hotels, rich with character and deeply connected to the history, culture and community of its destinations – places such as The Plaza in New York City, The Savoy in London, Fairmont San Francisco, Fairmont Banff Springs in Canada, Fairmont Peace Hotel in Shanghai, and Fairmont The Palm in Dubai. Famous for its engaging service, awe-inspiring public spaces, locally inspired cuisine, and iconic bars and lounges, Fairmont also takes great pride in its pioneering approach to hospitality and leadership in sustainability and responsible tourism practices. Fairmont is part of Accor, a world leading hospitality group counting over 5,400 properties throughout more than 110 countries, and a participating brand in ALL - Accor Live Limitless – a lifestyle loyalty program providing access to a wide variety of rewards, services and experiences.   

Job Description

1. Cleaning and Sanitizing:
   • Dusting and Vacuuming: Dust surfaces, vacuum carpets, and clean floors.
   • Bed Making: Change bed linens, make beds, and ensure they are neatly arranged.
   • Bathroom Cleaning: Clean and disinfect toilets, sinks, showers, and tubs; replenish toiletries and towels.
   • Surface Cleaning: Wipe down furniture, mirrors, and other surfaces.
2. Restocking Supplies:
   • Toiletries: Replenish items such as soap, shampoo, and toilet paper.
   • Bedding and Towels: Ensure adequate supply of clean linens and towels.
3. Room Maintenance:
   • Report Issues: Identify and report any maintenance issues or damages in the room to the supervisor or maintenance department.
   • Lost and Found: Handle any items left behind by guests according to the hotel's lost and found procedures.
4. Guest Interaction:
   • Respect Privacy: Follow guest privacy policies and request permission before entering rooms.
   • Respond to Requests: Address special requests or needs of guests, such as additional amenities or room adjustments.
5. Safety and Security:
   • Follow Protocols: Adhere to health and safety standards, including proper use of cleaning chemicals and equipment.
   • Secure Rooms: Ensure that rooms are locked and secure after cleaning.
6. Inventory Management:
   • Track Supplies: Monitor and manage the inventory of cleaning supplies and report when stock is low.
7. Team Collaboration:
   • Coordinate with Staff: Work closely with other housekeeping staff and management to ensure smooth operations and high standards of cleanliness.
8. Administrative Tasks:
   • Record Keeping: Complete checklists and log any issues or special requests as required by the hotel’s procedures.

Qualifications

Additional Information