Guest Service Associate
accorhotel
Guest Service Associate
mymvw· Vistana Management Inc
About this role
Hourly Rate: $20.05
Are you looking for a place where meaningful moments are made together?
At Marriott Vacations Worldwide (MVW), we make vacation dreams come true for travelers around the world in a supportive, friendly, and beautiful work environment. As a Guest Services Agent at MVW, you will assist in providing our Owners/guests with experiences and events to make memorable vacation memories, where meaningful moments are made together.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Free on-site parking
Complimentary soft drinks
Discount at all on-site Food & Beverage outlets while on duty
Work shoe credit through Shoes for Crews twice a year
Hats, sunscreen, and jackets are provided for those working outdoors, as needed
Quarterly celebrations - Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
As a Guest Services Agent, a typical day will include:
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Guest Services Agent at MVW:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.
Where great benefits lead to a life fulfilled.
Competitive Pay
Medical/Dental/Vision/401K opportunities
Travel discounts
Credit Union Membership
Tuition Reimbursement
Professional Counseling & Family Support
Growth and Development Opportunities
*Benefit Eligibility will vary by position
Site Specific Perks
Free on-site parking
Complimentary soft drinks
Discount at all on-site Food & Beverage outlets while on duty
Work shoe credit through Shoes for Crews twice a year
Hats, sunscreen, and jackets are provided for those working outdoors, as needed
Quarterly celebrations - Associate of the Month, Associate Appreciation Week, Birthday and Holiday Celebrations Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)
As a Guest Services Agent, a typical day will include:
Checks Owners/guests into their villas for their stay, and reviews property amenities, services, hours of operations, and local areas of interest and activities.
Actively listens and responds positively to guests' questions, concerns, and requests and contacts other departments to help resolve guest issues.
Identifies and explains room features to guests (e.g., use of room key, ice and vending areas, etc.)
Follows up with Owner/guests to ensure their requests or problems have been met to their satisfaction.
Answers telephone calls and routes calls to the proper department as applicable.
May be asked to assist with bellman and runner duties depending on facility or location.
Guest Experience and Company Standards
Welcome and greet guests and anticipate and address their needs.
Interact with colleagues and guests professionally and promptly.
Contribute to team goals.
Always follow company policies and safety procedures.
To Become a Guest Services Agent at HVC:
Available to work various shifts, holidays, and both weekend days.
Reach overhead and below the knees, perform bending, twisting, pulling, and stooping, and be able to stand, sit, or walk for an extended period of time.
Lift/Carry/Push/Pull Items that Weigh up to 25lbs without assistance.
Position may require background and drug screening contingent on company policy in accordance with applicable legal requirements.
Specific job duties may differ by property, size of team, or facility.
Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Frequently Asked Questions
What is the salary for the Guest Service Associate role at mymvw?
The listed salary for this Guest Service Associate position at mymvw is USD 20+. This is an Full time role.
Where is the Guest Service Associate position at mymvw located?
This Guest Service Associate role at mymvw is based in Sheraton Vistana Villages. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Service Associate role at mymvw full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Service Associate role in the Vistana Management Inc department at mymvw.
Which team or department does the Guest Service Associate at mymvw belong to?
This Guest Service Associate position is part of the Vistana Management Inc department at mymvw. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Service Associate position at mymvw?
Click the "Apply Now" button on this page. You will be redirected to mymvw's official application portal hosted on workday where you can submit your application directly.
When was the Guest Service Associate job at mymvw posted?
This Guest Service Associate position at mymvw was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Service Associate
mymvw · 💰 USD 20+
You'll be redirected to mymvw's official application page on Workday.