Guest Relations Supervisor
accorhotel
Guest Relations Supervisor
About this role
Company Description
Job Description
Guest Relations Supervisor
Job Summary
The Guest Relations Supervisor oversees daily guest relations and front desk operations, ensuring exceptional guest experiences, efficient service delivery, and compliance with hotel standards. The role supports the Guest Relations Manager by supervising the team, handling guest concerns, and maintaining operational and financial controls.
Key Responsibilities
Supervise guest check-in, check-out, and overall guest service throughout their stay.
Lead and support the Guest Relations team to deliver excellent customer service.
Handle guest complaints, service recovery, and VIP guest requirements.
Promote upselling of rooms, hotel services, and amenities to maximize revenue.
Ensure reservations, room allocations, billing, and credit procedures comply with hotel policies.
Monitor cash handling, shift closing, reconciliations, and operational reporting.
Coordinate with other departments to ensure timely follow-up on guest requests and maintenance issues.
Maintain awareness of hotel events and services to assist guests effectively.
Ensure compliance with brand standards, grooming, health and safety, and confidentiality requirements.
Assist with team training, performance supervision, and continuous improvement initiatives.
Perform any other duties assigned by the Guest Relations Manager or senior management.
Qualifications
Diploma or Bachelor's degree in Hospitality Management or a related field.
3+ years of experience in Front Office or Guest Relations, including supervisory experience.
Strong communication, leadership, problem-solving, and customer service skills.
Knowledge of hotel PMS, billing procedures, and front office operations.
Can also connect at careers@radissonmbd.com
Qualifications
Additional Information
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Supervisor position at rhg?
The salary for this Guest Relations Supervisor role at rhg is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Supervisor position at rhg located?
This Guest Relations Supervisor role at rhg is based in in, Noida, Noida, UTTAR PRADESH, India, UTTAR PRADESH. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Supervisor role at rhg full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Supervisor role at rhg.
How do I apply for the Guest Relations Supervisor position at rhg?
Click the "Apply Now" button on this page. You will be redirected to rhg's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relations Supervisor job at rhg posted?
This Guest Relations Supervisor position at rhg was posted on Jul 16, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Supervisor
rhg
You'll be redirected to rhg's official application page on SmartRecruiters.