Guest Relations Manager
Hilton
Guest Relations Manager
About this role
•Monitor guest relations personnel to ensure Priority Club members consistently receive all benefits, repeat guests and other VIP’s receive special recognition and service
•Inspects all VIP rooms prior to arrival
•Oversee maintenance of efficient repeat guest history system
•Promote Inter-Hotel sales and in-house facilities
•Perform such functions as to include:
•Priority Club and regular guest welcome letters
•Solicitation of Priority Club applications
•Monitor guest relations’ personnel to ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
•Attending to special requests by guests
•Develop and implement guest telephone contact systems
•Compile, analyze and control guest relations’ costs
•Schedule and attend regular Priority Club and VIP guest cocktail parties and social engagements in an effort to further improve on service delivery
•Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
•Organize and conduct regular meetings for all Guest Relation’s staff to facilitate communications and smooth operations
•Supervises Guest Relations Team to ensure a consistently high standard of customer service following the InterContinental guidelines and the Standard Operating Procedures of the department. Ensures daily tasks and activities are completed.
•Ensures that all staff has a high level of product knowledge of the hotel and the local area and know what is happening in the hotel on a daily basis.
•Informs other operational departments such as Housekeeping and F&B on matters related to arrival times, special requests and VIP amenities set up. Regularly reviews and develops the standards of VIP amenities following guest comments.
•Monitors the enrolment and correct handling and updating of Priority Club Membership in the system.
•Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel maximize rooms’ sales and revenue for the hotel. Conducts show rounds to the preset standard.
•Ensure and maintain the security of information relating to customers and personnel in the hotel. Adhere to company credit policies to ensure that all revenue expected will be received.
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Manager position at IHG?
The salary for this Guest Relations Manager role at IHG is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Manager position at IHG located?
This Guest Relations Manager role at IHG is based in Kuwait. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Manager role at IHG full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Manager role at IHG.
How do I apply for the Guest Relations Manager position at IHG?
Click the "Apply Now" button on this page. You will be redirected to IHG's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Guest Relations Manager job at IHG posted?
This Guest Relations Manager position at IHG was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Manager
IHG
You'll be redirected to IHG's official application page on oraclecloud.