Guest Relations Manager
accorhotel
Guest Relations Manager
About this role
Company Description
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Job Description
- Ensure a high level of guest satisfaction throughout the guest journey.
- Handle guest feedback and complaints effectively and provide appropriate solutions.
- Welcome and assist VIP guests during their arrival, stay, and departure.
- Coordinate with relevant departments to ensure exceptional service.
- Maintain guest preferences and feedback records in Opera.
- Support and organize guest relations activities and special events when required.
- Prepare relevant reports for the Operations Director.
Qualifications
- Min. 3 years experience in Guest Relations or Front Office, preferably in a luxury, international hotel.
- Excellent communication and interpersonal skills.
- Strong problem-solving and organizational abilities.
- Fluency in English and Turkish; additional languages are an advantage.
- Knowledge of Opera PMS is preferred.
- A professional, positive, and guest-oriented approach.
Additional Information
Your team and working environment:
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Frequently Asked Questions
Is the salary disclosed for the Guest Relations Manager position at accorhotel?
The salary for this Guest Relations Manager role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Manager position at accorhotel located?
This Guest Relations Manager role at accorhotel is based in İzmir, İzmir, Turkey. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Manager role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Manager role at accorhotel.
How do I apply for the Guest Relations Manager position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relations Manager job at accorhotel posted?
This Guest Relations Manager position at accorhotel was posted on Sep 30, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Manager
accorhotel
You'll be redirected to accorhotel's official application page on SmartRecruiters.