Guest Relations Agent

accorhotel
Apply Now ↗
📍 Doha📍 Doha, Doha Municipality, Qatar📍 Doha Municipality📍 qaFull time

About this role

Company Description

The Iconic Rixos Gulf Hotel Doha introduces a unique lifestyle and luxurious services and products, Rixos warm hospitality, the vibrant Entertainment programs, and the trendy and distinguished ALL INCLUSIVE Food and Beverage concepts with 378 beautifully appointed guest Rooms, dream bedding and luxurious atmosphere. Join our motivated and vibrant Team as Guest Realtions Agent and build your career with us.

    Job Description

      1.  
    • Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
    • Achieve Quality Audit result of 95% and above through consistent documented trainings
    • Keep VIP folders ready for VIP arrivals and All inclusive Arrivals  (Reg.-cards, room keys, welcome letter )
    • Assit and process check in/out for VIPs guests efficiently and professionally.
    • Escort guests to their rooms and conduct Room Orientation.
    • Update guest information into the computer after a complete check in.
    • Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
    • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
    • Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
    • Handle issuance of guest room key cards and ensure effective control for guest security.
    • Ensure that all messages, mails and packages are delivered to the guest room.
    • Assist at the Information counter and Business centre & M Lounge as and when assigned.
    • Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
    • Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously.

    Qualifications

    •  University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.

    Additional Information

    • 2–5 years of experience 
    • Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
    • Experience: Previous experience in hospitality,  concierge work, reception, customer service, or a similar position.

    Frequently Asked Questions

    Is the salary disclosed for the Guest Relations Agent position at accorhotel?
    The salary for this Guest Relations Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Guest Relations Agent position at accorhotel located?
    This Guest Relations Agent role at accorhotel is based in Doha, Doha, Doha Municipality, Qatar, Doha Municipality, qa. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Guest Relations Agent role at accorhotel full-time or part-time?
    This is listed as a Full time position. It is posted as a Guest Relations Agent role at accorhotel.
    How do I apply for the Guest Relations Agent position at accorhotel?
    Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
    When was the Guest Relations Agent job at accorhotel posted?
    This Guest Relations Agent position at accorhotel was posted on Aug 13, 2026. Apply as soon as possible — early applications are often reviewed first.
    Guest Relations Agent
    accorhotel
    Apply for this role ↗

    You'll be redirected to accorhotel's official application page on SmartRecruiters.