Guest Relations Agent

accorhotel
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📍 Cairo📍 Cairo, , Egypt📍 egFull time

About this role

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Main Duties:

  • Be present on time for the shift , ensure being on the standard presentable image of the hotel ( Hair style , uniform & grooming )
  • Guest Relation agent has a list of VIP arrival, she is present in the hotel entrance to welcome all the guest entering the hotel and escort them as per their VIP level.
  • Check the lobby area in regards to “cleanliness, light, ashtray, brochures “, take on spot necessary action.
  • Follow up on the last day operation: VIP guest didn’t show up, any case to follow up. Take the necessary actions on any pending actions.
  • Make sure that the VIP arrivals for the day are prepared: room assignment as per guest request, transportation & amenities.
  • Inspect the VIP rooms in regards to cleanliness, maintenance & amenities; ensure that the standard is respected.
  • Check the birthday & honey mooner expected for the day and sent the birthday cake with personalized card of the GM.
  • Guest contact: be available in the lobby at the guests, distribute guest comments, up-sell A-Club card member ship, and get feedback from the guests.
  • Follow up on the long staying guest requests: give them a courtesy call & send them amenities as per their request.
  • Prepare the TOP VIP’s C-Out:
    • Make sure that the bills are revised.
    • Contact the guest for departure arrangements: transportation, packing, late C-Out.
  • To be present in the lobby to escort VIP guest to the exit of the hotel upon check-out.
  • Lobby from day time tonight time: Lighting the lobby candles and switch on the light according to the standard.

 

Qualifications

  •  Passion for guest service.
  •  Excellent written and verbal communication, interpersonal and leadership skills.
  •  Highly organized, results-oriented with the ability to be flexible and work well under pressure.
  •  Previous experience as a Butler is a must
  •  Fluency in English, and at least one additional language
  •  Must have the ability to handle a multitude of tasks and Guest requests.
  •  Knowledge of Micros-Fidelio Property Management System an asset.
  •  Ability to work independently and prioritize responsibilities.
  •  Experience with a Hotel loyalty program an asset.
  •  Computer proficiency in a Windows environment (Word, Excel, PowerPoint).

Additional Information

Your team and working environment:
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Frequently Asked Questions

Is the salary disclosed for the Guest Relations Agent position at accorhotel?
The salary for this Guest Relations Agent role at accorhotel is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Relations Agent position at accorhotel located?
This Guest Relations Agent role at accorhotel is based in Cairo, Cairo, , Egypt, eg. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Relations Agent role at accorhotel full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Relations Agent role at accorhotel.
How do I apply for the Guest Relations Agent position at accorhotel?
Click the "Apply Now" button on this page. You will be redirected to accorhotel's official application portal hosted on smartrecruiters where you can submit your application directly.
When was the Guest Relations Agent job at accorhotel posted?
This Guest Relations Agent position at accorhotel was posted on Aug 11, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Relations Agent
accorhotel
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