Guest Experience Agent
Marriott US and Can Campus
Guest Experience Agent
About this role
•Greet and welcome guests with warmth, professionalism, and genuine hospitality.
•Ensure VIP and special guests receive a seamless, personalized experience from arrival to departure.
•Coordinate pre-arrival arrangements including room preferences, special requests, and amenities in collaboration with relevant departments.
•Maintain updated guest profiles and preferences in the property management system for future reference and loyalty building.
•Assist with check-ins and check-outs, ensuring all processes are handled efficiently and courteously.
•Handle guest inquiries, concerns, and requests promptly, diplomatically, and effectively.
•Liaise with departments such as Housekeeping, Concierge, Room Service, and Security to ensure guest satisfaction.
•Conduct guest room inspections for VIP arrivals to ensure readiness and attention to detail.
•Anticipate guest needs and proactively provide thoughtful touches that enhance the guest experience.
•Support the Front Office team in administrative tasks, reporting, and daily operations as needed.
•Uphold and represent the hotel's service standards and brand values at all times.
•
Frequently Asked Questions
Is the salary disclosed for the Guest Experience Agent position at IHG?
The salary for this Guest Experience Agent role at IHG is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Experience Agent position at IHG located?
This Guest Experience Agent role at IHG is based in Kuwait. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Agent role at IHG full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Experience Agent role at IHG.
How do I apply for the Guest Experience Agent position at IHG?
Click the "Apply Now" button on this page. You will be redirected to IHG's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Guest Experience Agent job at IHG posted?
This Guest Experience Agent position at IHG was posted on Sep 8, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Agent
IHG
You'll be redirected to IHG's official application page on oraclecloud.