Guest Experience Agent
Marriott US and Can Campus
Guest Experience Agent
BEOND· Commercial
About this role
Beond, the world's first premium leisure airline, is excited to announce an opening for a Guest Experience Agent in our Contact Centre. In this pivotal role, you will be the voice of our brand, providing exceptional service and support to our guests. You will handle inquiries, resolve issues, and ensure that every interaction aligns with our commitment to delivering a luxurious travel experience.
As a Guest Experience Agent, you will interact with guests from around the globe, assisting them with their travel plans and addressing any concerns they may have. Your ability to empathize, communicate effectively, and provide solutions will enhance our guests' journeys and contribute to their overall satisfaction.
Responsibilities
- Handle incoming guest inquiries via phone, email, and live chat professionally and efficiently.
- Provide accurate information regarding flight schedules, bookings, and services offered by Beond.
- Assist guests with changes to their reservations and travel itineraries.
- Address complaints and resolve issues promptly while maintaining a high level of customer service.
- Document guest interactions and feedback to improve service quality.
- Collaborate with other departments to ensure smooth operations and enhance guest experience.
- High school diploma or equivalent; a degree in hospitality or related field is a plus.
- Previous experience in customer service or contact centre environments is mandatory.
- Prior experience as a travel consultant is an advantage.
- Excellent communication skills, both verbal and written, with a strong command of English.
- Preferred candidates should possess fluency in Arabic, Russian, or French.
- Proficiency in using computer systems and customer relationship management (CRM) software.
- Ability to handle multiple tasks, prioritize effectively, and work in a fast-paced environment.
- Strong problem-solving skills and a proactive approach to guest service.
- Availability to work flexible hours, including nights, weekends, and holidays.
Frequently Asked Questions
Is the salary disclosed for the Guest Experience Agent position at BEOND?
The salary for this Guest Experience Agent role at BEOND is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Guest Experience Agent position at BEOND located?
This Guest Experience Agent role at BEOND is based in Dubai, Dubai, United Arab Emirates. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Guest Experience Agent role at BEOND full-time or part-time?
This is listed as a Full time position. It is posted as a Guest Experience Agent role in the Commercial department at BEOND.
Which team or department does the Guest Experience Agent at BEOND belong to?
This Guest Experience Agent position is part of the Commercial department at BEOND. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Guest Experience Agent position at BEOND?
Click the "Apply Now" button on this page. You will be redirected to BEOND's official application portal hosted on workable where you can submit your application directly.
When was the Guest Experience Agent job at BEOND posted?
This Guest Experience Agent position at BEOND was posted on Sep 10, 2026. Apply as soon as possible — early applications are often reviewed first.
Guest Experience Agent
BEOND
You'll be redirected to BEOND's official application page on workable.