Group L&D Specialist

Reporting & Location

• Reports to: Group Talent Manager
• Location: Kuala Lumpur (Malaysia)

Learning content design & development

• Perform the research and needs analysis required to develop content, mapping course content and learning activities to the appropriate learning objectives.
• Build storyboards and structure engaging learning journeys, translating source material into curated, learner-centred content.
• Use a content-development framework to create engaging, effective learning content across formats - courses, presentations, videos, one-pagers, hands-on activities, and assignments.
• Design learning experiences that support a variety of modalities - self-paced online training, virtual classroom training, in-person classroom training, or a blend of these.
• Cultural awareness - design and adapt learning content so it lands effectively with a culturally diverse, global audience, not just a single-market one.
• Translate complex or legal subject matter into engaging, accessible formats (e.g. MOOC-style courses), making dense content approachable without diluting accuracy.
• Digital fluency - use e-learning authoring tools (e.g. Vyond, Articulate, Easygenerator) and AI-enabled tools to produce interactive, high-quality learning content efficiently.
• Apply instructional design principles to ensure content is engaging, accessible, and aligned with business needs.
• Evaluate learner feedback and prioritise updates to improve the experience for future learners.

Learning platform & systems management

• Manage and maintain Workday Learning as the primary learning management system, ensuring content, assignments, and completions are tracked accurately.
• Maintain training records for all training activity across the organisation.
• Own day-to-day configuration and troubleshooting of the LMS to support a smooth learner experience.

Training delivery & facilitation

• Deliver live training sessions and webinars, adapting facilitation style to different audiences and formats.
• Facilitate classroom-based training where appropriate.
• Coordinate scheduling and logistics for training delivery across regions and time zones.

Vendor & stakeholder management

• Work with external learning vendors where applicable, managing content quality, delivery, and commercial terms.
• Partner with business stakeholders to identify learning needs and translate them into effective learning solutions.
• Provide feedback and recommendations to key stakeholders on learning content, engagement, and outcomes.

Project & programme management

• Manage multiple projects simultaneously in a fast-paced, ambiguous environment, delivering high-quality work on time.

Reporting & continuous improvement

• Maintain and share training reports and dashboards, using strong Excel skills to track completion, engagement, and effectiveness across all learning activity.
• Stay current on Learning & Development trends, tools, and best practices, bringing new ideas into the organisation's learning approach.

Leadership & core skills

• Communication - Excellent verbal and written communicator; able to facilitate small and large group sessions and deliver feedback to senior stakeholders.
• Cultural awareness - Designs and facilitates learning that lands effectively across a culturally diverse, global audience, given this is a global role.
• Self-direction - Works autonomously, managing own workload and priorities without close supervision.
• Creativity - Generates engaging, original approaches to learning content and delivery, rather than defaulting to standard formats.
• Collaboration & credibility - Highly collaborative mindset; works effectively with employees across a wide range of disciplines and builds credibility throughout the organisation, with both technical and non-technical stakeholders.

Technical skills

• AI proficiency - Highly proficient with AI tools, using them to accelerate and improve content creation, research, and design work.
• LMS management - Hands-on experience managing a Learning Management System (e.g. Workday Learning), including content upload, tracking, and reporting.
• E-learning authoring tools - Proficiency with tools such as Vyond, Articulate, and Easygenerator (or similar) to build interactive learning content.
• Storyboarding & instructional design - Able to translate source material into structured, engaging storyboards and learning journeys, using recognised learning theories and instructional-design models.
• Complex subject translation - Able to translate complex, technical, or legal subject matter into engaging, accessible formats such as MOOCs, without diluting accuracy.
• Writing & editing - Able to write, edit, and proofread effective copy, instructional text, presentations, and audio/video scripts.
• Data & reporting - Strong Excel skills; able to build and maintain training dashboards and reports.
• Virtual facilitation - Comfortable delivering live training and webinars using virtual delivery platforms.

• Education - Bachelor's or Master's degree in Instructional Design, Education, or a similar field, with excellent knowledge of learning theories and instructional-design models.
• Experience - 3-5 years of experience developing, implementing, and improving online and in-person learning experiences.
• Instructional design expertise - Experienced in implementing adult-learning best practices and leading end-to-end instructional design projects.
• Content craft - Able to write, edit, and proofread effective copy, instructional text, presentations, and audio and video scripts.
• Project management - Organised with strong project management skills; experienced managing complex, multi-project workloads in a fast-paced, ambiguous environment.
• Relationship building - Experienced developing relationships with both technical and non-technical people, and building credibility across a wide range of disciplines.
• Passion & mindset - Genuine passion for Learning & Development, with a strong interest in emerging trends, tools, and approaches; a creative, self-directed mindset.
• Language skills - Ability to communicate effectively in English, both verbally and in writing, with colleagues, customers, principals, and other stakeholders.