Global Project Lead/Customer Service

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Global System Project Manager

• Work with ERP Platform Transformation Global Team to define the project schedule and transition plan for Japan region

• Lead Japan region cross functional team to complete key milestones of the project (Listing of impacted applications/work processes, Solution confirmation, BAT/UAT and System & Business cut over)

• Lead process mapping & matching between next generation of ERP and existing work processes with cross functional team.

• Lead the solution agreement process for Japan specific requirements with Global and Regional team to protect customer values with optimum investment in the new platform

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• Transform Call Center to business growth driving organization to focus organization resource to sales creation activities (i.e. navigation of potential users to purchase)

• Work with Call Center Manager to identify and drive out non value added tasks as well as automating those tasks to free up organization capacity for revenue creation projects/activities

• Create revenue creation opportunities with commercial team through the navigation of potential users as customer/consumer front face

Order Management

• Create projects with Commercial team to promote more customer orders on EDI platform versus fax and calls

• Work with Manager to maintain order accuracy and introduce technology to improve vendor productivity of order management work

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