German speaking Technical Support Analyst

Company Description

Ready to grow your IT support career in an international company where your work really matters?

At KOSTAL, you’ll join a global German company with a strong history of innovation in the automotive and solar industries. As part of our growing Business Service Centre in Sofia, you’ll help users solve technical issues, support daily operations, and gain valuable experience in a modern, collaborative environment.

Job Description

Why this role is a great next step

• Hybrid working model – only 1–2 days per week in the office
• Work on real technical challenges, not just repetitive tasks
• Grow your skills in support, incident handling, escalation, and IT operations
• Be part of a supportive international team
• Help shape processes in a fast-growing service centre
• Enjoy a modern office in the heart of Sofia and a healthy work-life balance

What you’ll do

• Support users via phone and ticketing systems
• Troubleshoot technical issues and provide timely solutions
• Manage and update support tickets accurately
• Monitor recurring issues and escalate when needed
• Help maintain service quality, KPIs, and SLAs
• Support major incidents and contribute to reporting
• Collaborate with teammates and help guide junior colleagues

Qualifications

What we’re looking for

• German and English at B2 level or higher
• At least 2 years of experience in Customer Support / Service Desk / Help Desk
• Good knowledge of Windows, MS Office, VPN, antivirus, and internet applications
• Experience with tools like ServiceNow, JIRA, BMC Remedy, or similar is a plus
• A proactive, service-minded, and tech-curious personality
• Strong communication, problem-solving, and teamwork skills

Bring your language skills, technical mindset, and motivation to learn — and grow with us at KOSTAL.

Additional Information

Why KOSTAL

KOSTAL is a family-owned German company with more than 100 years of history and around 20,000 employees worldwide. At our Sofia office, you’ll find the energy of a growing team, the stability of a global organization, and the chance to build a meaningful career.

• Flexible working model with the option to work remotely, while also connecting in person when needed — supporting a healthy work-life balance
• Modern, sustainable office in Sofia, with parking and secure bicycle storage
• Join a supportive, diverse, and highly skilled team where collaboration and knowledge-sharing are part of everyday work
• Enjoy the opportunity to make a real impact by helping build new processes from the ground up and actively shaping BSC operations
• Be part of a values-driven culture that is down-to-earth, appreciative, inspiring, and innovative