CX Apprentice - AI & Data Integration
thgingenuity
German Customer Service Advisor - Remote (3-6M Contract)
thgingenuity· Ingenuity CS & CX
About this role
About THG Ingenuity
THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment.
Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.
What’s the role?
Job Title: German - Customer Service Advisor
Contract: 3 - 6 months (Dependant on business requirements)
Location: Remote (UK Based)
Shifts - Working a shift rotation between the hours of 8am-8pm with a 1 in 3 weekend.
Start Date - 26th October
As a customer service advisor, you’ll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You’ll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.
Key Responsibilities:
- Working across multiple channels including emails, phones, live chat and social media.
- Work towards achievable department targets while maintaining high level quality at each point of contact.
- Engaging with customers daily in a polite, professional manner.
- Assisting customer with all queries regarding product advise and general customer service queries.
- Collaborate with team members and different departments to enhance overall customer service.
- Utilise ongoing training to deepen product knowledge and deliver top-notch service.
Role Requirements:
- Strong written and verbal communication skills in both English & German
- Willingness to learn and develop new skills
- A professional, friendly and hard-working individual.
- Early promise of showing our core values – Show up, Dig in and get it Done.
What's in it for you?
- 25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year.
- Enhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave.
- Two paid volunteering days after 12 months' service.
- Access to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme.
- State-of-the-art on-site gym at our Manchester offices.
- Up to 50% staff discount across THG brands.
- Save up to 12% on personal tech through our salary sacrifice scheme.
- Access to our on-site staff shop and barber (Manchester offices).
- Earn up to £1,000 through our employee referral scheme.
- Anniversary gifts to celebrate your 5 and 10 years of service.
THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.
THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.
Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.
Frequently Asked Questions
Is the salary disclosed for the German Customer Service Advisor - Remote (3-6M Contract) position at thgingenuity?
The salary for this German Customer Service Advisor - Remote (3-6M Contract) role at thgingenuity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the German Customer Service Advisor - Remote (3-6M Contract) position at thgingenuity located?
This German Customer Service Advisor - Remote (3-6M Contract) role at thgingenuity is based in UK, Manchester. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the German Customer Service Advisor - Remote (3-6M Contract) at thgingenuity belong to?
This German Customer Service Advisor - Remote (3-6M Contract) position is part of the Ingenuity CS & CX department at thgingenuity. See the full job description for more information about the team structure and responsibilities.
How do I apply for the German Customer Service Advisor - Remote (3-6M Contract) position at thgingenuity?
Click the "Apply Now" button on this page. You will be redirected to thgingenuity's official application portal hosted on greenhouse where you can submit your application directly.
When was the German Customer Service Advisor - Remote (3-6M Contract) job at thgingenuity posted?
This German Customer Service Advisor - Remote (3-6M Contract) position at thgingenuity was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
German Customer Service Advisor - Remote (3-6M Contract)
thgingenuity
You'll be redirected to thgingenuity's official application page on Greenhouse.