Fixed Term Customer Relations Advisor - 3-6M Contract

thgingenuity· Ingenuity CS & CX
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📍 UK, Northwich

About this role

About THG Ingenuity

THG Ingenuity is a fully integrated digital commerce ecosystem, designed to power brands without limits. Our global end-to-end tech platform is comprised of three products: THG Commerce, THG Studios, THG Fulfilment. 

Each represents a single, unified solution, overcoming challenges and taking brands direct-to-consumer. Our client portfolio includes globally recognised brands such as Coca-Cola, Nestle, Elemis, Homebase, and Proctor & Gamble.

What’s the role?  

Title – Customer Relations Executive  

Contract Type - 3-6 months (Dependant on business requirements)

Shifts – Monday-Friday 8am-4pm with a 1 in 4 weekend

A Customer Relations Advisor is the highest point of escalation for customer complaints. They specialize in resolving matters in a way that is suitable for both the business and the customer. They provide excellent customer service with quick resolutions whilst re building rapport with customers. The Customer Relations team deal with a varying number of complaints each day from all The Hut Group divisions. Full training will be provided to the right applicant to give them the information they need to resolve all queries to the best of their ability. 

Complaints will be presented through several different sources including emails, telephone calls, letters and social media. We're looking for an individual with the hunger to achieve all they can in a fast-paced customer service role. Experience handling complaints in a call centre environment is desired, however this is not essential. 

Key Responsibilities: 

  • Responding to customer complaints  
  • Taking escalation calls from advisors  
  • Responding to Trustpilot reviews · Responding to GDPR and data requests  
  • Working to department targets (each complaint responded to with 24-48 hours) 
  • Maintaining a high level of quality and accuracy 
  • Striving for first contact resolution 
  • Assisting with customer queries when required 
  • Responding to Executive Complaints 

Role Requirements: 

  • Six months experience within a contact centre 
  • Confident communicator  
  • Professional and friendly 
  • Excellent telephone manner  
  • Excellent reading skills and written grammar  
  • Attention to detail  
  • Flexible  
  • Punctual  
  • Calm and patient  
  • Able to work under pressure 

What's in it for you? 

  • 25 days' annual leave plus bank holidays, your birthday off, and the option to buy up to 3 additional days each year. 
  • Enhanced maternity and paternity pay (subject to length of service), plus up to 10 days' compassionate leave. 
  • Two paid volunteering days after 12 months' service. 
  • Access to our in-house GP, CBT therapist, dentist, physiotherapist, and a 24/7 Bupa Employee Assistance Programme. 
  • State-of-the-art on-site gym at our Manchester offices. 
  • Up to 50% staff discount across THG brands. 
  • Save up to 12% on personal tech through our salary sacrifice scheme. 
  • Access to our on-site staff shop and barber (Manchester offices). 
  • Earn up to £1,000 through our employee referral scheme. 
  • Anniversary gifts to celebrate your 5 and 10 years of service. 

THG Ingenuity is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG Ingenuity is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG Ingenuity please contact one of our Talent team to discuss further.

 

Frequently Asked Questions

Is the salary disclosed for the Fixed Term Customer Relations Advisor - 3-6M Contract position at thgingenuity?
The salary for this Fixed Term Customer Relations Advisor - 3-6M Contract role at thgingenuity is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Fixed Term Customer Relations Advisor - 3-6M Contract position at thgingenuity located?
This Fixed Term Customer Relations Advisor - 3-6M Contract role at thgingenuity is based in UK, Northwich. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Fixed Term Customer Relations Advisor - 3-6M Contract at thgingenuity belong to?
This Fixed Term Customer Relations Advisor - 3-6M Contract position is part of the Ingenuity CS & CX department at thgingenuity. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Fixed Term Customer Relations Advisor - 3-6M Contract position at thgingenuity?
Click the "Apply Now" button on this page. You will be redirected to thgingenuity's official application portal hosted on greenhouse where you can submit your application directly.
When was the Fixed Term Customer Relations Advisor - 3-6M Contract job at thgingenuity posted?
This Fixed Term Customer Relations Advisor - 3-6M Contract position at thgingenuity was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Fixed Term Customer Relations Advisor - 3-6M Contract
thgingenuity
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