Functional Support Specialist - Tarawa, Kiribati

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📍 Tarawa, KiribatiFull time

About this role

As a Functional Support Specialist, you will have the opportunity to contribute to our ongoing success by delivering quality and timely services during and post-implementation of our products to our customers for all project deployments. This position provides first-line support to our customers and provides the opportunity to learn new technologies and enterprise applications in delivering better service to our government customers.
 

Main Responsibilities:

  • Conducting level 2 support, warranty service and maintenance of ITMIS Application
  • Evaluate whether an incident should be worked, deferred, or escalated based on issue severity.
  • Monitor system performance and generate periodic performance/monitoring reports
  • Making resolution reports
  • Updating the documents including deliverables
  • Making software change logs
  • On-demand work
  • Liaising with different stakeholders and other counterparts
  • Possess strong communication and inter-personal skills
  • Display the ability to both lead and support
  • Should be results-oriented
  • Ability to relate complex ideas in a manner that may be comprehended by staff with little background in ICT and public financial management techniques
  • Possess the ability to work under pressure while managing several tasks
  • Candidates should be fluent in English
  • Provide feedback to Sales, Product Management, and Development on future product requirements based on interaction with clients
  • Develop new or modify existing custom solutions, including forms and reports

Qualifications:

  • A Bachelor's degree or above in Accounting/ Business Management/ Finance.
  • 3 years' experience in finance (budgeting process, accounting, debt and payroll) with utilisation of an IT Application System.
  • Qualifications in ICT will be an added advantage.
  • Experience working in the public financial management reform program and working with information management systems would be considered an asset
  • Must be able to write and speak English
  • Based in South Tarawa, Kiribati
We thank all applicants for their interest; however, only those selected for an interview will be contacted. FreeBalance is an inclusive employer dedicated to building a diverse workforce to increase the representation of the designated groups based on each country’s legislation. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective labour law throughout all stages of the recruitment process.

Frequently Asked Questions

Is the salary disclosed for the Functional Support Specialist - Tarawa, Kiribati position at freebalance.com?
The salary for this Functional Support Specialist - Tarawa, Kiribati role at freebalance.com is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Functional Support Specialist - Tarawa, Kiribati position at freebalance.com located?
This Functional Support Specialist - Tarawa, Kiribati role at freebalance.com is based in Tarawa, Kiribati. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Functional Support Specialist - Tarawa, Kiribati role at freebalance.com full-time or part-time?
This is listed as a Full time position. It is posted as a Functional Support Specialist - Tarawa, Kiribati role in the APAC department at freebalance.com.
Which team or department does the Functional Support Specialist - Tarawa, Kiribati at freebalance.com belong to?
This Functional Support Specialist - Tarawa, Kiribati position is part of the APAC department at freebalance.com. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Functional Support Specialist - Tarawa, Kiribati position at freebalance.com?
Click the "Apply Now" button on this page. You will be redirected to freebalance.com's official application portal hosted on lever where you can submit your application directly.
When was the Functional Support Specialist - Tarawa, Kiribati job at freebalance.com posted?
This Functional Support Specialist - Tarawa, Kiribati position at freebalance.com was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Functional Support Specialist - Tarawa, Kiribati
freebalance.com
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