Front Services | Door Person

fontainebleau· Guest Services/Customer Support
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📍 Miami Beach, FL, USFULL TIME

About this role

Overview

"IF YOU CREATE THE STAGE SETTING AND IT IS GRAND, EVERYONE WHO ENTERS WILL PLAY THEIR PART." - Morris Lapidus A spectacular blend of Golden Era glamour and modern luxury, Fontainebleau today reinvents the original vision of legendary architect Morris Lapidus - a stage where everyone plays their unique part. At Fontainebleau, striking design, contemporary art, music, fashion and technology merge into a vibrant new kind of guest experience. Guests are invited to enter a world where they are free to play, shop, dine, spa, meet or simply relax - however they define a perfect day. Situated on oceanfront Collins Avenue in the heart of Millionaire's Row, Fontainebleau Miami Beach is one of the most historically and architecturally significant hotels on Miami Beach. Opened in 1954 and designed by Morris Lapidus, it was the most luxurious hotel on Miami Beach, and is thought to be the most significant building of Lapidus' career.

Responsibilities

Serve as arrival/departure ambassador by greeting, welcoming, acknowledging all guests, and anticipating and addressing guests' service needs to ensure quality standards, services, and guest satisfaction.  

  Examples of Duties, includes but is not limited to the following:  
  • Courteously open doors and assist guests arriving and departing the property.
  • Inform guests of property amenities, services, hours of operation, and local areas of interest and activities, with directions as needed.
  • Ensure courteous, prompt, and consistent luggage assistance is provided to all guests.
  • Coordinate transportation (e.g., taxi cab, shuttle bus, limo services) for guests.
  • Familiar with emergency procedures and assists with “Blue Blanket” situations as needed.
  • Assess group travel movements and coordinate necessary guest service arrangement to accommodate luggage and ground transportation requirements.
  • Process guests for check-in on arrival and check-out on departure.
  • Monitor lobby traffic and suggest adjustments on staffing levels if required.
  • Anticipate guest needs and resolve guest concerns and requests.
  • Assist concierge services, VIP services, baggage, parking, and other special services as required.
  • Perform other related duties as assigned

    • Qualifications

    • Well organized and demonstrated strong problem solving skills.
    • Availability to work in the Overnight shift.
    • Ability to communicate effectively and establish and maintain effective working relationships with staff. 
    • Bilingual highly desirable.
    • One year customer service experience at a major hotel preferred. 
    • High school education or equivalent.

    Frequently Asked Questions

    Is the salary disclosed for the Front Services | Door Person position at fontainebleau?
    The salary for this Front Services | Door Person role at fontainebleau is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
    Where is the Front Services | Door Person position at fontainebleau located?
    This Front Services | Door Person role at fontainebleau is based in Miami Beach, FL, US. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
    Is the Front Services | Door Person role at fontainebleau full-time or part-time?
    This is listed as a FULL TIME position. It is posted as a Front Services | Door Person role in the Guest Services/Customer Support department at fontainebleau.
    Which team or department does the Front Services | Door Person at fontainebleau belong to?
    This Front Services | Door Person position is part of the Guest Services/Customer Support department at fontainebleau. See the full job description for more information about the team structure and responsibilities.
    How do I apply for the Front Services | Door Person position at fontainebleau?
    Click the "Apply Now" button on this page. You will be redirected to fontainebleau's official application portal hosted on icims where you can submit your application directly.
    When was the Front Services | Door Person job at fontainebleau posted?
    This Front Services | Door Person position at fontainebleau was posted on Aug 12, 2026. Apply as soon as possible — early applications are often reviewed first.
    Front Services | Door Person
    fontainebleau
    Apply for this role ↗

    You'll be redirected to fontainebleau's official application page on icims.