Front Office Coordinator

Overview

We are seeking a highly organized, professional, and friendly Front Office Coordinator to join our growing women's health practice. The ideal candidate will be the first point of contact for our patients and play a critical role in creating a positive patient experience. This role requires excellent communication skills, attention to detail, and the ability to multitask in a fast-paced clinical environment.

Additional Location Coverage: This position is primarily based at our Roswell location; however, the Front Office Coordinator will also be expected to provide front desk coverage at our Buckhead location on an as-needed basis. Candidates must be willing and able to travel between both locations as needed. 

Responsibilities

• Greet patients and visitors warmly, always ensuring a welcoming and professional atmosphere
• Answer and route phone calls efficiently and respond to patient inquiries with empathy and accuracy
• Schedule and confirm appointments, answer incoming calls when the manager requests, manage provider schedules, and coordinate follow-up visits
• Verify insurance, collect copays and balance, and accurately enter patient information into the EMR
• Surgery scheduling 
• Monitor and maintain front desk supplies, patient paperwork, and waiting room cleanliness
• Ensure all check-in and check-out processes are completed correctly and timely
• Collaborate with medical assistants, billing, and clinical staff to support efficient patient flow
• Maintain patient confidentiality and comply with HIPAA and company policies
• Assist in training new front desk team members and serve as a point of contact for front desk support
• Will cover team members during vacations or call-ins.
• Help resolve patient concerns or escalate issues to the appropriate person when needed
• Other job duties may be assigned

Qualifications

• Front office experience in a medical setting; GYN preferred
• Proficiency with EMR systems (Athena is a plus) and Microsoft Office Suite
• Exceptional customer service and interpersonal skills
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of medical terminology and insurance verification processes
• Friendly, compassionate, and patient-focused demeanor
• Reliable, punctual, and able to work independently or as part of a team
• Detail-oriented with a commitment to accuracy and professionalism
• Proactive approach to problem-solving and workflow improvement

WHAT’S IN IT FOR YOU? 

As a full-time team member, you will have access to a range of benefits to include: Health Care Plan (medical, dental & vision), Retirement Plan with a generous company match, Life Insurance, Paid Time Off (because we work hard and play hard), Short-Term (at no cost to you) and Long-Term Disability...not to mention a team of smart, passionate and friendly people! 

WHY TOGETHER WOMEN’S HEALTH (TWH)? 

Because we do things a bit differently here. We’re a rapidly growing network of OBGYN practices, and while it’s important to know what we are, it’s more important to know what drives us - our mission to improve the lives of our healthcare partners and their patients. Our actions speak louder than those words. We invest in our talented teams and our connection to our core values last longer than a quick glance through the employee handbook - we live them every day! TWH is a place where careers thrive for those who believe the right team can achieve anything. 

Together Women’s Health (TWH) is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.