Front Desk Officer
About this role
JOB OBJECTIVE(S) |
§ Ensuring seamless operations at the reception area while
providing a welcoming and professional environment for visitors and staff § Fostering
positive interactions and exceeding customer expectations. |
DUTIES &
RESPONSIBILITIES |
§ Responsible for the
effective day to day administrative/clerical services to ensure smooth
running of the office activities. § Fostering
positive interactions with guests § Collate
weekly reports § Ensure
proper filling of visitors form § Ensure
proper registering of incoming mails and dispacth to appropriate department. § Provide
assistance to ESS team on need basis. § Monitor
and ensure prompt response to email enquiries (info@totaldatalimited.com, documentation@totaldatalimited.com) § Answer all incoming calls and redirect them or keep
messages. § Schedule and communicate meetings. § Maintain the security of all
information entrusted to you. § Any other duties as assigned |
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KEY PERFORMANCE INDICATORS |
§ Revenue Growth § Cost Reduction § Audit Defect Rate Compliance § Turn around time, Issue Resolution & Quality Rate § Adherence to Policies, Procedures & Processes § Strategic initiatives § Management of birthday schedule § Meeting & Appointment Scheduling § Customer satisfaction levels |
Requirements
Education § Minimum Education: First Degree | |
Experience N.A | |
KEY COMPETENCY
REQUIREMENTS | |
Knowledge § Industry knowledge § HR
policies and procedures § Project
Management § Systems
Implementation | Skill/Competencies § Excellent knowledge of MS Office (especially Excel
and Word) § Excellent Communications
skills (written and oral) with strong business and customer focus § Customer service orientation § Attention to details § Phone etiquette § Good organizational and multi-tasking abilities |
Benefits
Frequently Asked Questions
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You'll be redirected to totaldatalimited's official application page on zohorecruit.