Front Desk Agent

Company Description

The Embarcadero (Newport, OR)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers dynamic career opportunities in Newport, Oregon, helping bring to life salty sea breezes and silky waves lapping at the shore for Owners and Guests. At The Embarcadero, each condominium offers a stunning panoramic view of Yaquina Bay and bridge, and easy access to beach and waterfront activities. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

The Front Desk Agent serves as the first point of contact for guests and plays an important role in creating a welcoming and positive experience. This position is responsible for delivering exceptional customer service, responding to guest inquiries, and assisting with reservations and special requests. The Front Desk Agent ensures a smooth check-in and check-out process while maintaining a professional, friendly, and helpful demeanor at all times.

As a Front Desk Agent, you will:

• Welcome guests warmly and complete check-in and check-out procedures efficiently.
• Issue room keys and coordinate with Bell Services when assistance is needed.
• Organize and distribute incoming mail and messages for guests.
• Accurately send and receive phone messages.
• Provide information about the resort, local restaurants, shopping, and nearby attractions.
• Monitor room availability and maintain accurate guest records.
• Post charges, process payments, and provide accurate change.
• Make, modify, and confirm guest reservations.
• Apply additional charges such as dining, room service, or other services to guest accounts.
• Assist guests with restaurant reservations, transportation arrangements, and local activities.
• Secure guest valuables in the hotel safe or safety deposit box when requested.
• Perform nightly bucket checks to ensure records align with guest activity.
• Address guest concerns promptly and work toward effective resolutions.

Qualifications

• High school diploma, GED, or equivalent experience.
• Detail-oriented with strong organizational skills.
• Proficient in Microsoft Office and general computer operations.
• Excellent verbal communication skills, both in person and over the phone.
• Ability to work independently with minimal supervision.
• Demonstrated sound judgment when interacting with owners, guests, and team members.
• Basic math, inventory, and cash-handling skills.
• Ability to work a flexible schedule, including weekends and holidays.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.