Front Desk Agent

Company Description

Kingsbury of Tahoe (Stateline, NV)

VI Resorts by Westgate, North America's largest owner-controlled timeshare and vacation club, offers a dynamic career opportunity located at 7,500 feet above South Lake Tahoe. Kingsbury of Tahoe places you on snow capped mountains soaring to the bluest of skies with the deep cerulean lake glistening below. Skiing at nearby Heavenly Ski Resort, alpine biking, watersports, golf and casino nightlife are all within reach while you stay in a fully equipped condominium at Kingsbury. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences, and supporting your career growth where you are or at 60+ resorts across the company.

Job Description

As a Front Desk Agent, you will be the welcoming face of our resort and a trusted resource for our guests. Every interaction is an opportunity to create a positive experience, whether you're assisting with check-ins, providing local recommendations, answering questions, or helping resolve concerns. In this role, you'll combine outstanding customer service, attention to detail, and problem-solving skills to help make every stay memorable and exceed guest expectations.

As a Front Desk Agent, You Will:

• Warmly greet guests, manage check-in and check-out processes, and assign accommodations in accordance with established procedures.
• Provide personalized assistance by answering inquiries, offering recommendations, and following up promptly when additional information is required.
• Take ownership of guest concerns and resolve issues professionally to ensure guest satisfaction and service recovery.
• Perform cashiering functions, including settling folios, processing payments, and posting charges accurately.
• Handle reservations, confirmations, and modifications with attention to detail and efficiency.
• Communicate professionally with guests through phone, email, text, and in-person interactions.
• Uphold service standards, property guidelines, and professional appearance standards that reflect the property's brand image.
• Partner with Housekeeping, Engineering, and other departments to ensure guest and owner needs are met seamlessly.
• Enter, assign, monitor, update, and complete work orders and inspections in Asgard, ensuring all tasks and operational activities are accurately documented, tracked, and completed.
• Actively promote room upgrades, property amenities, and resort services while maintaining an approachable, enthusiastic, and professional demeanor in every guest interaction.

Why You'll Love This Role:
As the heart of the guest experience, you will have the opportunity to make a lasting impression on every guest by providing outstanding hospitality, solving problems, and creating memorable vacation experiences from arrival to departure

Qualifications

• High school diploma or General Education Degree (GED), or an equivalent combination of education and experience.
• Friendly, professional, and guest-focused communication skills.
• Strong attention to detail with the ability to maintain accuracy in a fast-paced environment.
• Ability to remain calm, courteous, and solution-oriented during busy or challenging situations.
• Basic math and cash-handling skills, including processing payments and balancing transactions.
• Strong time management, organizational, and multitasking abilities.
• Reliable, punctual, and committed to delivering exceptional guest service.
• Proficiency with computers, office equipment, and property management or operational systems.
• Knowledge of hotel front desk operations, including check-in, check-out, reservations, and guest services.
• Understanding of guest privacy, confidentiality, and service excellence standards.
• Willingness to learn and follow company systems, safety procedures, operational processes, and brand standards.

Additional Information

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• David A. Siegel Legacy Scholarship – One scholarship of up to $40,000 is awarded each year to one eligible dependent of a current Team Member.
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email WGAccommodations@wgresorts.com with the job title and the location of the position for which you are applying. This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.